RECEPTIONIST

POSITION SUMMARY: 
Under the supervision of the Administrator, the Receptionist performs clerical functions in an efficient manner in accordance with established procedures and professional office practices.  As receptionist you are delegated responsibility and accountability for carrying out your assigned duties. 
 
REPORTING: 
This position is responsible to the Administrator.   
 
FLSA STATUS:      Non-Exempt 
 

ESSENTIAL JOB FUNCTIONS: 

• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility 
• Follow reception schedule/instructions as directed and as outlined in the established policies and procedures of the facility 
• Greet visitors cheerfully, answer questions and provide guided tours of the facility as necessary.  Give directions/information to visitors, guests, residents, sales representatives, etc. 
• Operate telephone system as required.  Answer phones, determine nature of the call and direct the caller to appropriate individual or department 
• Receive inquiries and release information in accordance with established procedures 
• Maintain a current file/listing of residents by name and room number and emergency phone numbers, telephone numbers of on-call personnel, key personnel, etc.  
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.  Report suspicious persons/information to supervisor immediately 
• Assist with administrative duties as directed (includes typing, filing, posting accounts) 
• Receive, sort and distribute mail as directed 
• Operate computer, copier, fax machine and other office machines as instructed.  Follow all established safety procedures and precautions when operating office equipment 
• Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses 
• Report any unsafe/hazardous conditions to your supervisor immediately 
• Maintain work areas in a neat and clean condition 
• Order supplies as directed and insure that deliveries are complete according to order 
• Assist department heads with administrative matters as asked 

JOB FUNCTIONS: 

• Demonstrate knowledge of, and respect for, the rights, dignity and individuality of each resident in all interactions 
• Appreciates the importance of maintaining confidentiality of resident and facility information 
• Demonstrate honesty and integrity at all times in the care and use of resident and facility property 
• Must be neat and clean in appearance and wear appropriate office attire while on duty 
• Comply with established dress code 
• Able to understand and to follow written and verbal directions.  Able to express self adequately in oral and written communication.  Able to communicate effectively and deal tactfully with staff members, residents and public 
• Demonstrate ability to prioritize tasks/responsibilities and complete duties/projects within allotted time.  Able to make independent decisions when warranted and remain calm in emergency situations 
• Demonstrate ability in maintaining confidentiality of resident and facility information 
• Able to respond to change productively and to handle additional tasks/projects as assigned 
• Able to carryout the essential functions of this job (with or without accommodation) without posing specific, current risk of substantial harm to health and safety of self and others 
• Other duties as assigned  

PHYSICAL CAPACITIES:   (With or Without the Aid of Mechanical Devices) 

• Must be able to move intermittently throughout the workday. 
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met. 
• Must meet the general health requirements set forth by the policies of this facility which includes an annual TB screening and physical examination.  
• Must be able to sit, stand and walk  
• Must be able to lift and carry up to 25 pounds.   
• Must be able to cope with the mental and emotional stress of the position. 

 
ENVIRONMENTAL CONDITIONS:      
Primarily inside work, normal temperatures, some noise, occasional fumes/odors, chemical exposure and potential exposure to bloodborne pathogens. 
 
This job cannot be performed without exposure to the stresses associated with an intimate, 24 hour skilled care environment that delivers care and services primarily to disabled and cognitively impaired residents in an aging population.  Examples of these stresses include, but are not limited to: emergency health or safety response, weekend and holiday duty, unusual or impaired behavior by residents, family reactions to having a loved one in a nursing home, death and dying, oversight of state surveyors, ombudsmen and federal officials, presence of consultants and attorneys, and variable involvement of medical staff. 
 

QUALIFICATIONS/REQUIREMENTS: 
Education:       
    High School graduate or equivalent  
License:       
    None Required 

Work Experience:     

• Experience in general office work is preferred 

Language Skills: 

• Must be able to read, analyze, and interpret common scientific and technical information, and to be easily understood through verbal communication in the English language.   

Mathematical Skills: 

• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
• Ability to perform these operations using units of weight measurement, and volume. 

Communication Skills: 

• Must have exceptional communication and customer service skills, and be empathetic.   
• Ability to effectively communicate with patients, families, responsible parties, staff and outside resources and agencies.