The Role
Greet customers, answer multi-line phone and intercom, perform fast and accurate data entry, provide exceptional customer service in a retail automotive showroom, multitask and prioritize, maintain professional appearance, occasionally drive vehicles, and work nights/weekends/holidays as required.
Summary Generated by Built In
Preferred Qualifications
Competencies
- Exceptional customer service skills
- Ability to clearly answer the phone and use the intercom
- Strong organization skills and ability to multi-task
- Ability to remain positive and professional in stressful situations
- Ability to read and comprehend instructions and information
- Ability to listen to customer and determine how to assist them
- Proficient with Microsoft applications
- Time Management skills and ability to prioritize
- Excellent communication skills and works well in a team environment
- Fast and accurate data entry skills
- Ability to handle multiple calls at one time
- Maintain professional appearance at all times
Supervisory Responsibility
N/A
Work Environment/ Physical Demands
Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position will require the employee to alternate sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear
Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position will require the employee to alternate sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear
Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required
Store Business Hours with ability to work nights, weekends, and holidays as required
Required Education and Experience
High school diploma or equivalent.
High school diploma or equivalent.
Preferred Education and Experience
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License
Valid Driver's License
Skills Required
- High school diploma or equivalent
- Valid Driver's License
- Ability to drive cars on occasion
- Ability to lift up to 20 pounds and frequently carry up to 10 pounds
- Ability to alternate sitting, standing, and walking throughout shift; push, pull, stoop, kneel, reach, grasp
- Exceptional customer service skills
- Ability to clearly answer the phone and use the intercom
- Strong organization skills and ability to multi-task
- Ability to remain positive and professional in stressful situations
- Ability to read and comprehend instructions and information
- Ability to listen to customer and determine how to assist them
- Proficient with Microsoft applications
- Time management skills and ability to prioritize
- Excellent communication skills and ability to work in a team environment
- Fast and accurate data entry skills
- Ability to handle multiple calls at one time
- Maintain professional appearance at all times
- One or more years experience answering calls in a high-volume setting
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The Company
What We Do
Penske Automotive Group (PAG) is an industry-leading transportation services company that operates more than 350 automotive retail and service locations. The company focuses on the sale and service of vehicles, providing a wide network of professional automotive care. They are committed to workforce diversity and offer various career pathways in sales, management, customer service, and automotive repair and services.
