The Role
Greet and check in inpatient guests, answer and route calls, handle mail/packages, maintain lobby and front desk, protect confidential client records per HIPAA, follow emergency procedures, and complete assigned administrative tasks.
Summary Generated by Built In
Location: Westborough, MA - Inpatient Clinical Stabilization Services (CSS) Program
Pay rate: $20.50-$23.50/hour
Schedule: Sunday - Thursday, 8:00am - 4:30pm
Benefits:
- Health, dental, vision insurances/additional voluntary insurances
- Company-paid life insurance/employee assistance programs
- Generous paid time off accrual
- Tuition reimbursement/loan repayment options
- 401k with company match up to 7%!
- Discounts on wide array of services/entertainment nationwide
The Receptionist is responsible for:
- Providing the highest quality of customer service at all times and maintaining a friendly, cheerful and courteous demeanor at all tim
- Handling confidential information, including client/guest records, with a high degree of integrity and adhering to all HIPAA and confidentiality policies
- Answering and routing calls as appropriate, and takes messages with accuracy
- Greeting and completing established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested
- Receiving and transmitting mail, packages and messages for clients
- Keeping lobby and desk area clean and presentable
- Performing other duties as assigned, requested or deemed necessary by management
- Demonstrating honesty and integrity at all times in the care of the clients and the use of the facility property
- Arriving for work on time and adheres to the program’s attendance policies
- Demonstrating the ability to prioritize tasks and responsibilities and completing duties in the allotted time
- Maintaining adequate knowledge of the program’s emergency preparedness plan, emergency and security procedures
- Participating in all mandatory training and attends in-service training as required
Qualifications:
- Must have a high school diploma and/or GED
- Must have 1 - 2 years of front desk experience; hotel experience is highly desirable
- Must possess a high level of communication and excellent customer service skills.
- Experience with billing or admissions processes in a healthcare setting are highly desirable.
Skills Required
- High school diploma or GED
- 1-2 years of front desk experience
- Hotel front desk experience
- High level of communication and excellent customer service skills
- Experience with billing or admissions processes in a healthcare setting
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Spectrum Health Systems, Inc. is a private, non-profit provider of evidence-based treatment for substance use and mental health disorders, offering the largest continuum of addiction treatment in New England.
