The Role
Manage front-of-house reception duties: greet and register visitors, handle deliveries, stock supplies and general admin. Support building management by reporting issues, managing contractors, assisting with door access and BMS (training provided), and producing weekly stakeholder reports. Organise tenant events and produce a monthly e-newsletter to drive community engagement.
Summary Generated by Built In
Receptionist
£15,931
Central Leeds
£15,931
Central Leeds
We have an exciting opportunity for an experience and efficient corporate receptionist who is ready to move into a role will additional tenant event responsibilities. You will relish a challenge and be highly organised, managing contractors and providing admin support to the off-site Building Manager.
The role is based at a modern office building, ten minute walk from Leeds station. You will deliver an exemplary tenant and visitor experience, understanding the importance of creating a community vibe in the building. You should be well presented with proven experience and confident to take ownership of this busy and varied role.
Hours and salary
8.00am – 5.30pm Alternate Wednesday’s and every Thursday / Friday.
£15,931 pa
Key Responsibilities
Reception
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- Meeting, greeting and registering all visitors to the building, providing exceptional customer service to all
- Efficiently managing deliveries, including couriers and post
- Stock-check and re-order front of house supplies
- General administration, as required
Building management
- You will quickly establish yourself as ‘the face of the building’ and the go to person for questions / queries
- Work closely with the off-site Building Manager – confidently reporting building issues and helping manage to resolution
- Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
- Work closely with security and contractors to ensure perfect
synergy to maintain both the Front of House standards and procedures - Assisting with the door access system and BMS (training will be given)
- Produce a weekly report for key stakeholders]
Tenant experience and community engagement
- Organise seasonal events for the tenants, to create a sense of community and aid enjoyment in the workplace (as and when required)
- Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required)
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and are ready for a new challenge
- You have facilities management experience (desirable)
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Self-motivated and thrive in an environment where you are required to multitask
- Excellent problem resolution skills along with outstanding communication and active
listening skills - Competent Microsoft Office / App / Social Media / Canva user and willing to learn in house systems and processes
Benefits
- Contributory Pension Scheme/Life assurance
- LAH Training Academy
- Company Events
- Wellness scheme, including a 24-hour confidential helpline, virtual / telephone GP
About
About LAH Property MarketingLAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.Equal opportunitiesIf you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.
Skills Required
- Proven experience in a front of house reception role
- Facilities management experience
- Personable, proactive and confident with excellent customer service skills
- Self-motivated and able to multitask
- Excellent problem resolution, communication and active listening skills
- Competent Microsoft Office, social media and Canva user and willing to learn in-house systems
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The Company
What We Do
LAH Property Marketing provides property-savvy front-of-house reception, on-site marketing, and community & lifestyle management services for commercial property schemes nationwide. Working with property managers, developers, asset managers, and commercial agents, the company supports tenants, assists building management teams, and complements letting strategies. They are a people-focused, Living Wage Foundation employer dedicated to helping developments look and feel great through their professional, dynamic teams.
