Cambrian Homecare, LLC has been providing compassionate, flexible, and personalized in-home care services since 1996, helping seniors and individuals with developmental disabilities live independently in the comfort of their homes.
We are seeking a motivated, reliable, and customer-focused individual to join our growing team at our corporate office in Long Beach. As Receptionist/Staff Support, you will play a vital role as the first point of contact for our community—triaging incoming calls, delivering exceptional customer service, and supporting office operations.
Join our team and contribute to a culture that values teamwork, adaptability, clear communication, and a strong commitment to service.
This position is Monday - Friday, 9am - 6pm.
This is not a remote position.
Responsibilities
Call Management & Triage
- Answer incoming calls promptly and with a professional and friendly tone.
- Utilize active listening and problem-solving skills to identify caller needs.
- Determine the appropriate department or team member and transfer calls accurately to ensure timely resolution
- Provide basic support and information based on general knowledge of all internal departments.
- Serve as the first point of contact and communication bridge between callers and company departments.
Customer Experience and Support
- Deliver excellent customer service by demonstrating professionalism, empathy, and patience.
- Resolve basic questions or concerns when possible, ensuring positive caller experience.
- Ensure all visitors feel respected and valued.
Documentation & Communication
- Document caller inquiries and interactions.
- Maintain clear and organized communication with internal departments to support seamless service delivery.
- Escalate urgent or complex issues to the appropriate department quickly and efficiently.
- High School Diploma or equivalent
- Effective verbal and written communication
- Ability to handle a fast-paced environment
- Capable of managing a high volume of calls
- Fluency in both English and Spanish
Requirements:
- 18+ years of age or older
- Eligible for employment in the United States
- Ability to pass a background and reference check
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Posted Min Pay RateUSD $21.50/Hr. Posted Max Pay RateUSD $21.50/Hr.
Skills Required
- High school diploma or equivalent
- Effective verbal and written communication skills
- Ability to work in a fast-paced environment
- Ability to manage a high volume of calls
- Fluency in English and Spanish
- At least 18 years of age
- Eligible for employment in the United States
- Ability to pass a background and reference check
What We Do
Cambrian Homecare is a homecare provider serving seniors and children and adults with developmental or intellectual disabilities. Since 1996, it has delivered customized, flexible, non-medical care across multiple counties in California, Texas, and Arizona. Its caregivers support daily living, bathing, mobility, feeding, light housekeeping, companionship, and in-home respite, helping clients remain independent and comfortable at home with dignity and security.
