The Role
Serves as the front desk contact for a long-term care facility by greeting visitors, managing calls, maintaining visitor security logs, supporting admissions and staff paging, coordinating resident rosters, and completing clerical tasks. The role requires protecting resident confidentiality, following HIPAA and facility policies, and providing calm, professional assistance during weekend shifts.
Summary Generated by Built In
A Long-Term Care (LTC) Receptionist acts as the primary point of contact, ensuring a welcoming environment while managing high-volume calls, visitor check-ins, and administrative tasks in a skilled nursing or assisted living facility. They maintain front desk security, support staff with clerical duties, and uphold resident confidentiality.
- Weekends
Key Responsibilities
- Visitor & Resident Management: Greet visitors, family members, and staff warmly, ensuring they feel welcomed and supported. Monitor visitor logs and enforce security protocols.
- Telephone Operation: Answer multi-line phone systems, take messages, and direct calls to appropriate staff efficiently.
- Administrative Support: Assist with office tasks including filing, data entry, sorting mail, and operating office equipment.
- Operational Support: Coordinate with departments on admissions, maintain resident rosters, and assist with staff paging.
- Compliance: Adhere to HIPAA regulations, patient confidentiality policies, and the Resident’s Bill of Rights.
Required Qualifications
- Education: High school diploma or GED required.
- Experience: 0–2 years of reception or customer service experience (healthcare environment preferred).
- Skills: Strong communication, proficiency in Microsoft Office, and ability to manage multi-line phone systems.
- Attributes: Exceptional patience, empathy, a professional demeanor, and a positive, calm personality.
(SAT/SUN)
Skills Required
- High school diploma or GED
- 0-2 years of reception or customer service experience
- Healthcare environment experience
- Strong communication skills
- Proficiency in Microsoft Office
- Ability to manage multi-line phone systems
- Patience, empathy, professional demeanor, and positive calm personality
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The Company
What We Do
Providing kind and compassionate care is of the upmost importance to us. No matter the level of care needed, our loving caregivers are committed to providing exceptional, high quality care for our residents and patients throughout their stay.
