COMPANY OVERVIEW
The Loomis Company provides intelligent solutions to protect what you value most...Your people. Your assets. Your future. We have been ranked and distinguished among the top third party administrations and insurance agencies in the country. Our diverse lines of business that include Employee Benefits, Commercial Property & Casualty Insurance, Aviation, Marine and Personal Insurance, allow us to provide a full spectrum of coverage for our clients.
SUMMARY:
To provide friendly, professional customer service for high volume phone calls, interact with the public (visitors, etc.).
DUTIES AND RESPONSIBILITIES:
- Answer multiple phone lines (high volume).
- Take payments from customers.
- Assist visitors.
- Computer work – data for payments.
- Schedule conference rooms.
- Handle complaints of unanswered phones.
- Assist, when requested, with stuffing envelopes or filing at desk.
- Handle problems with walk-ins regarding medical bills.
- Complete special projects as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, while maintaining regular attendance that is acceptable to company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School Diploma or General Education Degree (GED), plus six to twelve months related experience and/or training, or equivalent combination of education and experience. A minimum of three years experience on a high volume switchboard is required.
OTHER SKILLS AND ABILITIES:
- Excellent verbal and interpersonal communication skills.
- Courteous telephone communication skills.
- Must maintain an excellent professional appearance at all times.
- Ability to maintain composure in a very busy environment.
- Dependable and patient.
- Some knowledge of Microsoft Office products.
CONDITIONS:
- Business conditions may require occasional overtime.
- All overtime work must be pre-approved by the employee's immediate supervisor.
- Other functions may be assigned as business conditions change.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to perform keyboard work, verbal communications and close vision computer use. The employee may need to lift and/or move up to fifteen (15) pounds.
HIPAA SECURITY STATEMENT:
This position may require access to private health information (PHI) and/or electronic private health information (EPHI) for Loomis Company clients. The minimum necessary access will be granted based on the employee’s responsibilities. To perform their job requirements, certain employees may also be granted access to PHI and EPHI of Loomis Company employees.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The Loomis Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.
Skills Required
- High School Diploma or GED
- Six to twelve months related experience and/or training; minimum three years experience on a high volume switchboard
- Excellent verbal and interpersonal communication skills
- Courteous telephone communication skills
- Professional appearance and ability to maintain composure in a very busy environment
- Dependable and patient
- Some knowledge of Microsoft Office products
- Ability to perform keyboard work, close-vision computer use, and lift/move up to 15 pounds
- Ability to maintain regular attendance meeting company standards
- Willingness to follow HIPAA policies when accessing PHI/EPHI
What We Do
The Loomis Company, headquartered in Berks County, PA, is one of the top 100 diversified insurance brokers in the United States. They provide a comprehensive suite of insurance solutions, including property and casualty, marine and aviation, employee benefits, and personal insurance. Focused on customer care and leveraging technological advancements, the company serves clients both domestically and internationally to protect their assets with customized expertise.
