The Role
Greet and welcome patients, support safe patient flow, record patient observations and vitals, keep reception areas safe and welcoming, use empathy and de-escalation skills, escalate urgent in-person concerns, and support clinical teams. Work rota-based shifts including opening and closing the practice and use IT systems to maintain accurate patient information.
Summary Generated by Built In
Welcome Team Coordinator
Key Responsibilities:
About You & Working Hours
All Welcome Team Coordinators must be comfortable opening and closing the practice, including locking up.
More Information:
About
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement.We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.Learn more at penrosehealth.co.uk.
0-hours Contract
We’re looking for a Welcome Team Coordinator to provide a warm, calm and professional in-person experience for patients attending our Practices.
This is a front-of-house, patient-facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice.
Patients don’t always arrive at their best. They may be unwell, anxious or worried. You’ll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.
Key Responsibilities:
- Welcome patients and visitors to the practice.
- Support safe and smooth patient flow.
- Use empathy and de-escalation skills to manage difficult situations.
- Collect and record patient observations and medical vitals.
- Keep reception and waiting areas clean, safe and welcoming.
- Escalate urgent in-person concerns when needed.
About You & Working Hours
What we’re looking for
- Someone who enjoys working directly with people.
- Clear, compassionate communication skills.
- Calm and professional under pressure.
- Organised and comfortable using IT systems.
- A team player who cares about patient experience and quality care.
- Healthcare experience is helpful but not essential. We’ll provide full training and ongoing support.
All roles are rota-based and include opening and/or closing shifts.
We don’t offer middle-of-the-day-only shifts.
- Compressed hours (8:00am – 6:30pm)
- Flexible patterns including early and late shifts
All Welcome Team Coordinators must be comfortable opening and closing the practice, including locking up.
More Information:
Click here to see the full Job Spec for the role
About
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access.We work closely with NHS partners to deliver a full range of services — from routine checks to complex, long-term care — backed by robust systems and a culture of continuous improvement.We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.Learn more at penrosehealth.co.uk.
Skills Required
- Clear, compassionate communication skills
- Empathy and de-escalation skills for managing difficult situations
- Ability to collect and record patient observations and medical vitals
- Organised and comfortable using IT systems
- Willingness and ability to work rota-based shifts including early/late, opening and closing duties (8:00am - 6:30pm compressed hours)
- Comfortable opening, securing and locking the practice
- Team player who cares about patient experience and quality care
- Healthcare experience
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The Company
What We Do
Penrose Health is a healthcare clinic that provides nurses, pharmacists, paramedics, and mental health nurses for patients.
