Receptionist I / Dallas, TX (On-Site)

***Previous client facing administrative and/or front desk experience required***

As one of the largest Clinical Research Organizations in the world, we have four Early Phase Clinical Research Units in the UK and US. We are currently seeking a Receptionist I, to interact directly with our healthy volunteer participants while learning to read clinical research protocols and enjoy working in a fast-paced team-oriented environment. Each day is different, you will be exposed to a wide variety of Therapeutic Indications and study types (ascending dose, first-in-human, food effect, drug to drug interactions, etc.)

This is a full-time, office/clinic-based job in Dallas, TX.

If you join us, you will work with some of the world´s leading pharmaceutical, biotechnology, and medical device companies in a vital stage of clinical development: establishing the safety, tolerability and pharmacokinetics of a new drug.

WHAT YOU WILL DO:

• Ensure that all calls are answered following the Company guidelines, whilst providing a professional and courteous telephone service and ensuring that all calls are dealt with speedily and efficiently.

• Provide a professional courteous reception service to all volunteers and visitors.

• Use of the computerized security access system to update and monitor security access cards.

• Ensure that on arrival all clients and visitors are logged in and issued with visitor passes where necessary. Ensure the host is informed that the visitor has arrived. On departure ensure the visitors are logged out and that all passes are returned to reception.

• Book taxis for clients and visitors where appropriate.

• Prepare screening packs for volunteers for the following day.

• Photocopy the volunteer's ID and place it into the screening pack.

• Ensure a photograph is in the pack, if not, take a photo and print and place it in the pack.

• Make up the training folders for new starters as and when required.

• Prepare CVs for new starters and to send out reminders to staff when a renewal is required – then QC the returned CV before filing.

• Forward incoming Faxes.

• Maintain Car Park Database.

• All other duties as needed or assigned.

YOU NEED TO BRING…

• 2 -3 years related experience.

• Knowledge of computer programs – MS Word and Excel.

• May require some flexibility in working hours.

The important thing for us is you are comfortable working in an environment that is:

• Fast paced: where no deviations from the study protocol are allowed, and not meeting a timeline for even few minutes will create a quality issue.

• Changing priorities constantly asking you to prioritize and adapt on the spot.

• Teamwork and people skills are essential for the study to run smoothly.

• Technology based. We collect our data directly into an electronic environment.

What do you get?

• Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including but not limited to:

• Medical, Dental, Vision, Life, STD/LTD (multiple insurance carriers)

• 401(K)

• Paid time off (PTO)

• Employee recognition awards

• Multiple ERG’s (employee resource groups)

Physical Requirements:

• Ability to work in an upright and /or stationary position for 6-8 hours per day.

• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists to operate lab equipment.

• Occasional crouching, stooping, with frequent bending and twisting of upper body and neck.

• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.

• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.

• Regular and consistent attendance.

• Varied hours may be required.

Learn more about our EEO & Accommodations request here.