WE ARE SEEKING A FT RECEPTIONIST, BUT WILL ALSO CONSIDER JOB SHARING (A MORNING AND AFTERNOON SHIFT DAILY)
The Loomis Company is seeking an individual who is driven, reliable and looking to excel with our growing team! For over 70 years, The Loomis Company has been a family owned company committed to protecting what you value more...Your people, Your assets, Your future!
WHO WE ARE:
With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology.
WHO WE'RE LOOKING FOR:
This person will provide friendly, professional customer service for high volume phone calls and interact with the public (visitors, etc.).
- Answer multiple phone lines (high volume)
- Take payments from customers
- Assist visitors
- Communicate complaints to management
- Assist with stuffing envelopes
- Assists with resolving problems with walk-ins regarding medical bills
- Handles front desk coverage schedule for breaks and PTO
- Complete special projects as assigned
WHAT YOU CAN BRING TO THE TEAM:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, while maintaining regular attendance that is acceptable to company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DESIRED EDUCATION AND EXPERIENCE:
High School Diploma or General Education Degree (GED), plus six to twelve months related experience and/or training, or equivalent combination of education and experience. A minimum of three years experience on a high volume switchboard is required.
WHAT WE HAVE TO OFFER YOU FOR FT ROLE!
- Generous paid time off & paid holidays
- Medical
- Dental
- Vision
- Healthcare spending or reimbursement accounts such as HSA or FSA
- Employer paid Core Benefits – Life Insurance, STD, LTD, and EAP
- 401k with Company match
- Many Company sponsored employee events
OTHER SKILLS AND ABILITIES:
- Excellent verbal and interpersonal communication skills
- Courteous telephone communication skills
- Must maintain an excellent professional appearance at all times
- Ability to maintain composure in a very busy environment
- Dependable and patient
- Some knowledge of Microsoft Office products
CONDITIONS:
- Business conditions may require occasional overtime
- All overtime work must be pre-approved by the employee's immediate supervisor
- Other functions may be assigned as business conditions change
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to perform keyboard work, verbal communications and close vision computer use. The employee may need to lift and/or move up to fifteen (15) pounds.
HIPAA SECURITY STATEMENT:
This position may require access to private health information (PHI) and/or electronic private health information (EPHI) for Loomis Company clients. The minimum necessary access will be granted based on the employee’s responsibilities. To perform their job requirements, certain employees may also be granted access to PHI and EPHI of Loomis Company employees.
The Loomis Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.
Skills Required
- High School Diploma or GED
- Minimum three years experience on a high-volume switchboard
- Excellent verbal and interpersonal communication skills
- Courteous telephone communication skills and ability to handle high-volume phone lines
- Ability to take payments from customers (cash/transactions)
- Ability to maintain composure in a very busy environment
- Dependable attendance and punctuality
- Must maintain an excellent professional appearance
- Some knowledge of Microsoft Office products
- Ability to lift and/or move up to 15 pounds
- Ability to assist visitors and resolve walk-in issues regarding medical bills
- Willingness to perform occasional overtime and special projects as assigned
- Ability to handle PHI/EPHI in compliance with HIPAA policies
What We Do
The Loomis Company, headquartered in Berks County, PA, is one of the top 100 diversified insurance brokers in the United States. They provide a comprehensive suite of insurance solutions, including property and casualty, marine and aviation, employee benefits, and personal insurance. Focused on customer care and leveraging technological advancements, the company serves clients both domestically and internationally to protect their assets with customized expertise.
