The Role
Serve as the first point of contact, manage reception and visitor access, handle calls and emails, support site security and safety procedures, perform daily building checks, and provide general administrative support across teams.
Summary Generated by Built In
We are looking for a professional and approachable Receptionist Administrator to join our team. You will act as the first point of contact for visitors and colleagues, delivering a high standard of front-of-house service. You will take ownership of reception operations and support a wide range of administrative tasks across the business. You will also play a key role in managing site access and supporting safety and security processes.
Why AirTanker?
AirTanker is a vital part of the UK’s defence capability, delivering air-to-air refuelling and air transport services to the RAF and MOD. We operate at the intersection of military precision and commercial innovation. As a Receptionist Administrator, you will keep the front of house running smoothly through effective reception management, visitor coordination, and administrative support. You will work closely with teams across the business, helping ensure a professional service, strong organisation, and efficient day-to-day operations.
What's in it for you?
- Front-of-House Impact: Be the first impression of the business and shape every visitor experience.
- Ownership and Responsibility: Take control of reception operations and key site processes.
- Operational Influence: Keep daily activities running smoothly and support wider business efficiency.
- Comprehensive Benefits: Including private medical insurance, bonus scheme, EV scheme, contributory pension, and more.
- Adventure & Belonging: Battlefield tours, adventure training, and family fun days.
- AirTanker supports flexible working to help employees achieve a healthy work-life balance. We recognise the importance of balancing work with personal commitments, and are committed to agreeing arrangements that meet both individual and business needs.
What you'll be doing
- Welcome visitors and manage the reception area
- Handle incoming calls and emails and route queries
- Manage visitor access and issue security passes
- Maintain accurate visitor records and logs
- Liaise with site security on visitor and contractor access
- Support facilities reporting and maintain dashboards
- Carry out daily building checks and report issues
- Provide administrative support across teams
- Arrange bookings such as travel, stationery, and supplies
- Manage locker allocation and resolve issues
- Support emergency procedures, including fire evacuations
- Assist with first aid, fire safety, and site protocols
What you'll bring
- Experience in a customer-facing role
- Professional and approachable manner
- Strong IT skills in Word, Excel, and Outlook
- Clear communication skills and confident telephone manner
- Strong organisation and ability to manage multiple tasks
- Calm approach under pressure
- Ability to meet deadlines
- Full UK driving licence
About
AirTanker is a flexible and responsive world leading aviation service provider. Our capability spans across end-to-end maintenance, military and civil flying programmes, training and major aircraft upgrades.
Skills Required
- Experience in a customer-facing role
- Professional and approachable manner
- Strong IT skills in Word, Excel, and Outlook
- Clear communication skills and confident telephone manner
- Strong organisation and ability to manage multiple tasks
- Calm approach under pressure
- Ability to meet deadlines
- Full UK driving licence
Am I A Good Fit?
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The Company
What We Do
AirTanker is a world-leading aviation service provider specializing in end-to-end maintenance, military and civil flying programs, training, and major aircraft upgrades. They operate the Multi-Role Tanker Transport 'Voyager' capability for the Royal Air Force and provide services to the civil leasing market.
