Voulgaris Hospitality Group is seeking a dedicated and customer-focused individual to join our team as a Receptionist. As a leading company in the hospitality industry, Voulgaris Hospitality Group has been providing quality services for over 50 years. With a commitment to the human factor and a customer-centric approach, our hotels stand out for their tradition, strong infrastructure, and exceptional management.
In this role, you will be responsible for ensuring a warm and welcoming environment for our guests from the moment they arrive. You will play a vital role in creating a positive first impression and providing excellent service throughout their stay. As a member of the Voulgaris Hospitality Group team, you will join a dedicated group of professionals who strive to exceed guest expectations and provide exceptional experiences.
Responsibilities- Greet guests and provide a warm welcome upon arrival
- Process guest check-ins and check-outs efficiently and accurately
- Handle guest inquiries, requests, and concerns in a timely and professional manner
- Provide information about hotel services, amenities, and local attractions
- Assist in making reservations and booking hotel facilities
- Maintain accurate and up-to-date guest records
- Handle cash transactions and maintain proper cash handling procedures
- Liaise with other hotel departments to ensure guests' needs are met
Requirements
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in a hospitality setting
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in all tasks
- Ability to handle difficult situations with patience and professionalism
- Proficient in using computer systems and common office software
- Availability to work flexible hours, including weekends and holidays
Benefits
- Financial remuneration in accordance with the best practices of the market, which reflects the qualifications and experience of each candidate
- Continuous and personalized training
- Career plans and professional development opportunities
- Work in a family group with a human-centered approach and respect for the environment and society.
- Accommodation and board
- Social activities, to strengthen teamwork and corporate culture
Skills Required
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in a hospitality setting
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in all tasks
- Ability to handle difficult situations with patience and professionalism
- Proficient in using computer systems and common office software
- Availability to work flexible hours, including weekends and holidays
What We Do
Voulgaris Hospitality Group operates and provides quality hospitality services, managing a collection of luxury and high-end hotels in Greece since 1971, with over 50 years of excellence in hospitality.
