Receptionist (50621)

Are you compassionate, organized and dependable professional looking to make a difference in the lives of others? Quinault Wellness Center is looking for a Receptionist to assist us in continuing to be a leading provider of compassionate, evidence-based treatment for individuals struggling with substance use disorders. Our holistic and integrated approach includes substance use services, medical care, dental care, behavioral therapy, and community support.

Our program provides comprehensive outpatient services for individuals seeking recovery from substance use. We believe in delivering a respectful, client centered care in a supportive and healing environment. As the first point of contact, the receptionist plays a critical role in setting a positive tone for each client’s journey.

We are located on the beautiful Olympic Peninsula, surrounded by the great outdoors. Locally we have many city, county, state, and federal parks. We are surrounded by an extravagant number of outdoor activities including hiking, camping, hunting, fishing, ocean beaches, lakes, rivers, bird watching and much more.

We offer our employees a wonderful benefits plan. All full-time employees are eligible for Medical, Prescription, Vision and Dental. If your plan is employee only, we will cover 100% of the premiums, you will also have the option to add dependents at an additional cost. Depending on the location and the position we may be able to offer relocation assistance. We pay 100% of the premiums for our full-time employees for both short-term and long-term disability plans. We have a gracious employee leave program to include 14 holidays, paid annual leave and paid sick leave.

In support of office operations, the receptionist performs repetitive, routine clerical duties/tasks such as data entry, telephones, welcoming visitors, reception duties, establishing and maintaining record keeping, filing, databases, and electronic handling of documents. Will serve as first point of contact for patients, clients, and visitors. Assists in scheduling, patient registration, coordination of patient care. Will receive and process patient payments.

This position will be scheduled to work Monday through Thursday, 8:45 am to 7:00 pm.

Essential Job Functions include but are not limited to:

• Welcomes patients, clients, and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Arranges appointments and registers patients, ensuring that all demographic information is current.
• Answers non-medical questions and gives routine non-medical instructions.
• Enters demographics of new patients, including insurance information, into computer.
• Answers and screens telephone calls and takes messages.
• Coordinates the exchange of patient data with referral sources.
• Collects, verifies, and enters information in the billing system for all insurance and third-party resources for payment.
• Coordinates and schedules appointments for multiple providers.
• Assists and informs clients regarding the established process, maintaining confidentiality and ensuring full compliance with all HIPAA and PHI regulations.
• Utilizes Electronic Health Record (EHR) program to place information updates and appointment reminders.
• Verifies insurance coverage and eligibility on an individual basis.
• Verifies patient eligibility on an individual basis.
• Assists staff with faxes, printing of notes, and all other office related tasks.
• Cross-trained to assist staff with all other duties when unavailable.
• Performs other duties as assigned.
• Adheres to all QCH and QWC Policies.

Required:

• At least one (1) year of experience with an Electronic Health Records (EHR) or Electronic Medical Records (EMR) system.
• High school diploma or GED equivalent required.
• Exceptional multi-tasking and customer service skills.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Knowledge and adherence to state (RCW, WAC) and federal confidentiality regulations.
• Knowledge of HIPAA and PHI requirements.
• Knowledge of common office and administrative procedures.
• Skills in the operation of a personal computer and standard office programs and equipment.
• Ability to work in a cross-culture environment and understand the social and cultural context of our patients.
• Ability to prioritize multiple tasks with frequent interruptions.
• Ability to provide excellent customer service.
• Ability to establish and maintain effective working relationships with patients, staff, and outside agencies.

Preferred:

• Previous experience in a primary care clinic.
• Previous experience working with those who have been diagnoses with a Substance Use Disorder.

Physical & Mental Requirements:
While performing these job duties, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to work at a computer workstation during their scheduled shift. Employee is required to have in-person interaction with patients. The employee occasionally is required to stand, stoop, kneel, crouch, or crawl. 

Employees must be able to report to work on time and work their full scheduled shift.