At Chicago Basement Systems, our purpose is simple yet powerful: to do the right thing — for our homeowners, our team, and our community. We are the region’s leading experts in basement waterproofing, foundation repair, and crawl space solutions. Our team is growing, and we’re looking for a friendly, organized, and dependable Receptionist to be the first point of contact for our customers.
Position SummaryThe Receptionist / Front Desk Coordinator plays a critical role in delivering an exceptional first impression. This position handles incoming calls, greets visitors, supports scheduling and office operations, and helps keep communication flowing smoothly between customers and internal teams.
If you enjoy helping people, staying organized, and being the welcoming face of a growing company, this role is for you.
Key Responsibilities-
Answer and route incoming phone calls professionally and efficiently
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Greet customers and visitors with a warm, positive attitude
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Schedule and confirm appointments as needed
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Assist customers with basic questions and direct them to the appropriate department
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Maintain accurate customer information in CRM systems
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Support the office team with administrative tasks (filing, data entry, emails, etc.)
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Keep the front office area organized and presentable
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Assist with outbound follow-up calls when needed
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Strong communication and customer service skills
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Friendly, professional demeanor with a positive attitude
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Excellent organizational and multitasking abilities
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Comfortable using computers, phones, and basic office software
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Prior receptionist, customer service, or administrative experience preferred
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Ability to stay calm, focused, and courteous in a fast-paced environment
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Competitive hourly pay
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Stable, full-time position
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Supportive team culture with clear values
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Training and opportunities for growth
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A company that genuinely cares about its people and customers
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Courage – We do the right thing, even when it’s hard
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Accountability – We take ownership of our work
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Respect – We treat everyone with dignity
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Teamwork – We win together
If you’re ready to join a company that values people, professionalism, and purpose, we’d love to hear from you.
Skills Required
- Strong communication and customer service skills
- Friendly, professional demeanor with a positive attitude
- Excellent organizational and multitasking abilities
- Comfortable using computers, phones, and basic office software
- Prior receptionist, customer service, or administrative experience
- Ability to stay calm, focused, and courteous in a fast-paced environment
What We Do
Chicago Basement Systems is a specialized contractor serving the Greater Chicago and Northwest Indiana area. They focus on basement waterproofing, crawl space encapsulation, and foundation repair. Their mission is to protect homeowners' properties from water damage, humidity, and structural issues by providing customized, patented solutions, thorough inspections, and professional repair services to ensure homes remain safe, dry, and structurally sound.
