Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER
Join our Lab and Radiology Department as a Full-Time Receptionist and play an important role in creating a positive experience for our patients and supporting our clinical team. We’re looking for a friendly, organized, and detail-oriented individual who enjoys working with people and helping keep daily operations running smoothly. As a key member of the department, you’ll provide front-line support to patients and staff while helping ensure an efficient and welcoming clinical environment.
Regular Schedule: Monday - Wednesday, Friday 7:30 am - 5pm, Thursday 7:30 - 11:30 am.
Location: In-Clinic at Hatchery Hill
Key Responsibilities: Greet and check in patients for laboratory, radiology, ultrasound, and X-ray appointments. Accurately enter and release lab, radiology, and ultrasound orders in the system. Rotate between various responsibilities, including: front desk reception, call center support (Lab/Radiology phone room), scheduling appointments and managing patient inquiries over the phone. It is imperative to maintain clear communication with patients and clinical staff to ensure efficient appointment flow and service delivery.
GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.
Job Specific Minimum Qualifications
- High school graduate or equivalent required.
- Minimum six (6) months' work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred.
- Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months).
- Excellent organizational skills required.
- Excellent verbal and written communication skills required.
- Excellent customer service skills required. Ability to work with a diverse patient population.
- Ability to work harmoniously and cooperatively with all personnel and the public required.
- Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
- Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
- Knowledge of and ability to use email.
- Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
- Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
- Ability to be flexible in daily assignments.
- Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
- Ability to use a keyboard for much of the shift required.
- Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
- Ability to frequently bend and reach from both a standing and sitting position required.
- Ability to speak and listen in person and on the telephone.
The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner. The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement:
We partner with members and the communities we serve to maximize health and well-being.
Our Vision:
As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
Our Values:
- We are a not-for-profit Cooperative
- We are member-centered
- We are equitable and inclusive
- We are quality-driven
- We are innovative
- We are community involved
We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Skills Required
- High school diploma or equivalent
- At least six months of customer-service experience; relevant training may substitute
- Medical reception experience
- Telephone service experience
- Medical terminology knowledge
- Pass primary reception competency and telephone communication skills checks within approximately three to six months
- Excellent organizational skills
- Excellent verbal and written communication skills
- Excellent customer service skills and ability to work with a diverse patient population
- Ability to work cooperatively with personnel and the public
- Professional demeanor when interacting with staff, practitioners, employees, and the public
- Ability to maintain patient confidentiality and learn HIPAA requirements
- Knowledge of or ability to use email
- Ability to use or learn electronic medical record and appointment scheduling systems
- Ability to prioritize multiple tasks in rapid succession
- Flexibility in daily assignments
- Ability to accurately take and relay messages
- Ability to keyboard for much of the shift
- Ability to sit or stand for up to three hours and frequently rise from a desk chair
- Ability to frequently bend and reach from standing and sitting positions
- Ability to speak and listen in person and by telephone
What We Do
Group Health Cooperative of South Central Wisconsin (GHC-SCW) is a nonprofit, member-owned health plan serving people in south central Wisconsin. It brings health insurance and healthcare together, offering high-quality, member-centered care through its cooperative model. Founded on the idea that consumers should have a role in shaping healthcare delivery, the organization emphasizes preventive care, health and well-being, and coordinated service for its members.
