Reception & Office Assistant

Responsibilities:

• Greet visitors professionally and courteously, issuing temporary access passes and providing site-specific health and safety information.
• Manage incoming calls, handling queries promptly and professionally.
• Sort incoming mail into departmental areas and oversee arrangements for outgoing post, maintaining postage records and managing franking machines.
• Coordinate booking systems for meeting rooms and visitor car parking spaces, ensuring visitor areas and meeting rooms remain clean and tidy.
• Receive helpdesk calls for the Facilities Team, resolving issues where possible and escalating complex queries.
• Carry out ad hoc mailings and undertake projects to support business needs and departmental objectives.
• Work closely with the Admin Team Leader to ensure health and safety certificates are up to date.
• Maintain accurate records of key holders and first aiders.
• Ensure the office environment is safe, clean, and well-maintained, supporting health and safety standards at all times.
• Perform any other duties as required by the Admin Team Leader to support the smooth running of the office and compliance with health and safety standards.
• Support with improvements in the department
• Work and connect with other facilities/reception colleagues across the group to collaborate on improvement and integrating and aligning to Titan processes
• Supporting broader Titan wealth team with ad hoc projects.
• Adhere to all FCA regulations including consumer duty.

Critical Skills:

• Communication Skills – Ability to interact professionally with staff, visitors, and customers, both in person and over the phone.
• Organisation & Time Management – Efficiently manage multiple tasks such as bookings, mail handling, and administrative duties.
• Attention to Detail – Maintain accurate records for health and safety certificates, key holders, and first aiders.
• Problem-Solving – Resolve helpdesk queries promptly and escalate issues when necessary.
• IT Proficiency – Competent in using booking systems, email, and office software; familiarity with franking machines and helpdesk tools.
• Health & Safety Awareness – Understanding of workplace safety standards and compliance requirements.
• Flexibility & Adaptability – Ability to handle ad hoc tasks and adjust to changing priorities.
• Customer Service Orientation – Deliver a welcoming and professional experience for all stakeholders.

Experience Required:

• Previous experience in an administrative or facilities support role, ideally within a corporate or office environment.
• Experience in customer service or front-of-house duties, including greeting visitors and managing reception tasks.
• Familiarity with health and safety compliance, including maintaining certificates and records.
• Experience using booking systems for meeting rooms and visitor parking.
• Handling mailroom operations, including sorting incoming/outgoing post and managing franking

Qualifications:

• Good standard of education
• Maths and English GCSE, grade 5 or above, or equivalent.