- Welcome and greet every customer entering the showroom in a warm and professional manner.
- Understand the purpose of the customer's visit and identify their basic requirements.
- Direct customers to the appropriate Sales Agent or department.
- Manage customer waiting areas and ensure customers are attended to promptly.
- Register and maintain accurate customer information in the required OMS system.
- Support the sales team by ensuring walk-in customers are assigned and attended to without delay.
- Coordinate customer appointments, visits, and test drives with the sales team.
- Maintain accurate records of showroom visitors and customer interactions.
- Assist in collecting and updating customer profile information.
- Follow up internally to ensure no showroom customer is left unattended.
- Support the Sales and Customer Experience teams with daily administrative activities.
- Maintain a professional and welcoming reception area always.
- Handle customer concerns politely and escalate them to the appropriate team member when required.
- Support the team during busy periods, events, and showroom activities.
- Receives a warm welcome.
- Leaves the showroom with a positive impression of the company, regardless of whether a sale is completed.
Requirements
- Previous customer service, hospitality, reception, or automotive experience is an advantage but not mandatory for an internship.
- Good communication and interpersonal skills.
- Pleasant, confident, and professional personality.
- Comfortable meeting and communicating with new people.
- Positive attitude and willingness to learn.
- Ability to remain calm and professional in a busy showroom environment.
- Basic knowledge of Microsoft Word, Excel, PowerPoint, and CRM/OMS systems is an advantage.
- Good English communication skills must to have, knowledge of additional languages is an advantage.
Skills Required
- Good communication and interpersonal skills
- Pleasant, confident, and professional personality
- Comfort meeting and communicating with new people
- Positive attitude and willingness to learn
- Ability to remain calm and professional in a busy showroom environment
- Good English communication skills
- Basic knowledge of Microsoft Word, Excel, PowerPoint, and CRM or OMS systems
- Previous customer service, hospitality, reception, or automotive experience
- Knowledge of additional languages
What We Do
Kavak is a global company with operations in Mexico, Argentina, Brazil, Chile, Turkey, Saudi Arabia, Oman and United Arab Emirates. We are the number one e-commerce company in the purchase and sale of pre-owned vehicles and the most highly valued private startup in Latin America. Kavak is also the first Unicorn Company in the history of Mexico, with a current valuation of US$8.7 billion. We have thousands of kavak@s from more than 40 different nationalities and growing. As part of this accelerated growth, we want to make sure we surround ourselves with the best talent to help us continue to build the technology, processes and products that will allow us to transform the automotive market around the world. Our team is the number one priority. We like to imagine the impossible and work together to achieve it. We are disruptive, proactive, loyal and ambitious. Interested in joining? Apply now.
