About this role
Join BlackRock as an Associate supporting real-time trading operations within our fast-growing Aladdin Trader business. This is a unique opportunity to elevate the user experience and support model as part of the Aladdin Client Experience team. You’ll collaborate with product and engineering teams to resolve complex technical issues, drive platform stability, and shape the future of trading support through strategic tooling and partnerships.
Key Responsibilities
Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users during production issues.
Serve as a subject matter expert (SME), owning issues end-to-end—including follow-ups, recurrence prevention, and proactive monitoring of trading environments.
Develop and maintain a data monitoring layer to enable data-driven client education and engagement.
Collaborate with users to understand trading workflows and deliver timely, effective solutions.
Diagnose and resolve complex user inquiries, identifying root causes and implementing remediation strategies.
Design and implement proactive monitoring tools to enhance platform observability.
Act as a liaison between Client Service, Client Engagement, Implementations, Product Marketing, Engineering, and other internal teams to drive high-impact initiatives.
Analyze client inquiry trends and feedback to identify product gaps and recommend improvements.
Lead strategic initiatives to enhance user experience through process optimization and technology enhancements.
Continuously developing technical proficiency across trading workflows and product capabilities.
Enhanced Qualifications
10+ years of experience in real-time trade support in a client- or vendor-facing role.
Experience in real-time trading environments, including incident management, latency troubleshooting, and post-trade reconciliation.
Strong understanding of market microstructure, order types, and execution strategies across asset classes.
Hands-on experience with FIX protocol, including message parsing, session management, and troubleshooting connectivity issues.
Proven ability to manage production outages, perform root cause analysis, and communicate effectively with stakeholders under pressure.
Experience supporting front-office trading desks, with a deep understanding of trader workflows and urgency in issue resolution.
Knowledge of regulatory reporting requirements (e.g., MiFID II, TRACE) and how they impact trading systems.
Experience with real-time data feeds (e.g., Bloomberg, Refinitiv, ICE) and market data normalization.
Ability to write and maintain diagnostic scripts for log parsing, alerting, and automated recovery.
Familiarity with CI/CD pipelines and deployment processes in trading environments.
Experience with incident tracking and knowledge management tools (e.g., JIRA, ServiceNow, Confluence).
Technical Skills
Operating Systems: Windows, Linux, virtual compute environments
Databases: Oracle, PL/SQL, SQL Server
Scripting: Shell, Bash, Python
Messaging Systems: IBM MQ, Kafka, Tibco EMS, AMPS
Monitoring & Observability: Grafana, Splunk, AppDynamics, PagerDuty
Reporting Tools: Power BI, Tableau
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Top Skills
What We Do
BlackRock is a global asset manager. We help investors build better financial futures. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. Our founding mission was to establish a firm that thinks differently about managing investment risks to best serve our clients, and this is still at our core today.
We challenge businesses to reach higher standards. We use technology to think beyond what’s possible. We provide investment solutions for every need. We aim to simplify a complex world. We help chart paths towards financial health. We are BlackRock, and we are invested in your financial well-being.
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Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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