Client Success Manager
Spectrum Billing Solutions is an industry-leading Revenue Cycle Management (RCM) company for healthcare organizations. We are looking for a RCM Client Success Manager to join our growing team. The ideal candidate is a self-motivated, tenacious and purpose-driven individual with the passion to help our clients achieve success. If you are looking for a rewarding position where you can work with industry experts at a company with an engaging, transparent and growth-oriented culture, this position is for you.
This is a remote or office/home hybrid position.
Responsibilities include:
- Foster and develop strong client relationships.
- Serve as primary point of contact for client communications.
- Work cohesively with internal Revenue Cycle Management (RCM) team.
- Maintain understanding of RCM functions and workflows.
- Serve as client partner and liaison while effectively collaborating with team members.
- Identify needs of clients and opportunities for improvement.
- Participate in presentations to prospective clients.
- Manage new client implementations.
- Attend company-wide and team-specific meetings.
- Participate in marketing and business development strategy.
Requirements:
- 3+ years of client relationship management and/or business development experience.
- Healthcare and RCM experience preferred.
- Master’s Degree or equivalent experience.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office including Word, Excel and PowerPoint.
- Self-starter, comfortable in a deadline-oriented environment.
- Detail-oriented and takes pride in delivering quality work.
- Demonstrated skills in delivering results.
At Spectrum, you receive:
- A close-knit team of talented and skilled individuals.
- Growth opportunities within the organization.
- Competitive salary and bonus.
- Healthcare benefits including Medical, Dental and Vision.
- 401K with Employer Match.
- Flexible PTO
Skills Required
- 3+ years of client relationship management and/or business development experience
- Healthcare and revenue cycle management experience
- Master's degree or equivalent experience
- Excellent oral and written communication skills
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Ability to work independently in a deadline-oriented environment
- Strong attention to detail and commitment to quality work
- Demonstrated ability to deliver results
What We Do
Spectrum Billing Solutions is a data-driven revenue cycle management partner that utilizes industry relationships, specialty analytics, and transparency dashboards to provide our clients a strong understanding of not only their own data, but billing and reimbursement patterns, industry trends, and risks and opportunities within their market. We help our clients be proactive rather than reactive. Our full Spectrum of Services can be integrated and customized to ensure relief of unnecessary operational burden while optimizing revenue. Contact us today to learn how partnering with Spectrum can give you the advantage you need
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