The RCCA and Quality Specialist is responsible for leading and supporting quality improvement efforts, with a focus on effective Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA). This role ensures product quality, regulatory compliance, and continuous improvement across manufacturing operations.
Responsibilities- Lead and facilitate RCCA investigations for internal issues.
- Apply Human Factor Analysis and Classification system (HFACS) to identify human contribution to quality,
- Use problem-solving tools (5 Whys, Fishbone Diagram, 8D, DMAIC, etc.) to identify root causes and implement effective corrective actions.
- Collaborate with cross-functional teams (Engineering, Production, Maintenance) to develop, validate, and monitor corrective/preventive actions.
- Track and manage PQM (PIC Quality Management) documentation and ensure timely closure.
- Conduct quality audits (internal) and support external audits
- Analyze quality metrics (scrap, rework, etc.) to identify trends and improvement opportunities.
- Maintain quality documentation in compliance with ISO
- Train staff in quality processes and root cause methodology as needed.
- Contribute to a culture of continuous improvement and quality excellence.
Strong understanding of root cause analysis tools and techniques.
Familiarity with ISO standards and quality systems.
Excellent problem-solving and analytical skills.
Strong communication, facilitation, and report-writing abilities.
Proficient in MS Office.
Bachelor’s degree in Engineering, Quality, or related technical field (or equivalent experience).
2–5 years of experience in quality assurance or manufacturing with a focus on RCCA and CAPA processes.
About UsCome create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
We are committed to a culture of inclusion built upon our core value of respect.
Skills Required
- Strong understanding of root cause analysis tools and techniques
- Familiarity with ISO standards and quality systems
- Excellent problem-solving and analytical skills
- Strong communication, facilitation, and report-writing abilities
- Proficient in MS Office
- Bachelor's degree in Engineering, Quality, or related technical field (or equivalent experience)
- 2-5 years of experience in quality assurance or manufacturing with a focus on RCCA and CAPA processes
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
