Monday - Friday 11:00am - 7:30pm
Hybrid schedule available (Must be able to come to our office in Roseville, MN)
JOB TITLE: Radiology Administrative Assistant
LOCATION OR DEPARTMENT: Administration Office, Roseville
EXEMPT STATUS/GRADE: Non-exempt
REPORTS TO: Quality Control Manager
SUPERVISORY RESPONSIBILITY: None
SUMMARY OF POSITION: Provide customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and our practice Radiologists. To deliver excellent patient care, the Radiology Administrative Assistant team provides resources to our Radiologists by monitoring worklists and incoming workflow to meet turn-around-time (TAT) requirements for our clients, along with various customer support needs.
ESSENTIAL FUNCTIONS:
- Ensuring that all aspects of a study are received and complete (history, paperwork and images, etc.).
- Identifying and assigning exams, ranging from outpatient/clinic to emergent/critical exams, to the correct Radiologist worklist and providing paperwork and additional information when necessary.
- Liaising with Radiologists regarding any requests they may have and frequently calling physicians, technologists, and other health care staff.
- Multi-tasking and reliably navigating multiple computer systems while answering telephone calls and maintaining accuracy.
- Collaborating with hospitals and clinics to resolve problems, specific or general.
- Providing assistance to after-hours interventional clients, which often includes paging on-call Radiologists for immediate follow-up on emergent cases.
- Documenting issues that arise and notifying appropriate staff including IT department, shift leads and Quality Control Manager if necessary.
- Assisting other staff members with duties when appropriate.
- Communicating with coworkers, clients and Radiologists in a professional, courteous and timely manner.
- Incorporating company values into daily interactions with internal associates and external customers.
- Dependable – consistently at work and on time.
- Other duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent required.
- Medical terminology course or related education preferred.
- Medical or communications background a plus.
- Strong sense of urgency and ability to multi-task.
- Ability to work in a team environment as well as work independently.
- Telephone etiquette skills are essential.
- Professional, courteous and respectful demeanor.
- High level of attention to detail necessary.
- Strong organizational and prioritization techniques.
- Demonstrates sound judgment and decision-making abilities.
- Excellent verbal and written communication skills required.
- Total proficiency in a PC environment utilizing software/programs including Windows, Microsoft Office, Internet, Instant Messaging and other specialized online medical technologies, along with other general computer tools.
DAILY PHYSICAL DEMANDS REQUIRED FOR PERFORMING ESSENTIAL FUNCTIONS OF THE JOB:
Working in office environment. Requires sitting for long periods of time. Some bending and stretching required. Requires lifting papers or boxes up to 50 pounds occasionally. Repetitive motions, keyboarding, twisting, turning, gripping and grasping.
Environmental/working conditions:
Normal office working conditions
DISCLAIMER: The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. The Company reserves the right to amend and change responsibilities to meet Company needs as necessary. The relationship of anyone in this position with the Company is at-will.
Skills Required
- High school diploma or equivalent
- Proficiency in Windows and Microsoft Office
- Experience with instant messaging, internet and specialized online medical technologies
- Excellent verbal and written communication skills
- Telephone etiquette skills
- Ability to multi-task and navigate multiple computer systems
- Strong organizational and prioritization skills
- High level of attention to detail
- Professional, courteous and respectful demeanor
- Ability to work both independently and in a team environment
- Medical terminology course or related education
- Medical or communications background
What We Do
Midwest Radiology is one of the largest independently owned professional radiology practices in the United States. Formed in 2019 through the combination of St. Paul Radiology and Suburban Radiologic Consultants, the company provides comprehensive, subspecialized imaging services to hospitals, clinics, and care centers across the Midwest and operates a network of outpatient imaging centers in the Twin Cities.
