A/R Supervisor - Tarrytown

Job Description:

• Adheres to standards of professionalism set by the Practice; demonstrates professionalism in behavior, dress, attendance, punctuality and courtesy towards patients and staff

• Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members
• Functions as a member of a team and promotes a positive work attitude, fostering teamwork and acceptance of management decisions
• Leads by setting a good example (role model)
• Handles difficult situations and people with tact and professionalism
• Maintains a positive attitude
• Demonstrates good judgment in escalating difficult situations and people to   Senior Management personnel
• Reviews all processes for efficiency and make recommendations to Assistant Manager
• Interact with various managers and PSAs to resolve and improve patient issues and interdepartmental processes
• Guides the staff to areas of focus and then monitors until completed
• Complete understanding of NextGen Reporting Features; Creates needed EPM reports as new scenarios occur; instructs staff on the usage of the reporting tools
• Supports management’s goal of utilizing the electronic features of our computer system, as opposed to paper

• Participate actively in department Team Lead/Management meetings, development, quality improvement process, productivity improvement process, and workflow improvement

• Manages Team’s timesheets, which include managing their vacation schedules to ensure we are always staffed appropriately to cover all aspects of the process

• Manages Team’s overtime hours help reduce the hours when appropriate and approves the overtime hours when necessary to achieve our department’s internal goals
• Creates work standards for the team and assigns tasks to team members
• Holds individuals accountable for completing tasks
• Motivates and inspires team members
• Exercises independent judgment in directing team
• Coaches and helps develop team members

• Assist the PSA’s with all their questions or concerns; support the office locations as a priority
• Assist the Doctors and PSA’s with coding or modifier inquiries; provide information from industry standards in healthcare (e.g. Medicare, CPT, AMA)
• Demonstrates a complete understanding of all Insurance companies, their policies, guidelines and contracts.  This is essential so accurate guidance, and information can be shared with the staff.
• Takes initiative to remain informed as changes in coding rules/guidelines, actively reads/research and keeps abreast of changes in the industry
• Audits samples of all Financial Class AR reports monthly to ensure that appropriate follow-up is being completed by staff.
• Directly works with Insurance Carrier’s Provider Reps/staff to resolve payment issues, contract issues and to reduce outstanding Accounts Receivable

• Monitors the non-surgical Collector’s monthly statistics regarding ‘DSO’
  and ‘Total Outstanding A/R’
• Provides a monthly analysis of all Financial Classes and targets areas that need attention
• Oversee and support Correspondence Team and ensure that all correspondence received (paper or electronic) is processed timely, EPM noted appropriately, and documentation scanned accurately
• Oversee and support Refund Team and ensures correct and timely processing and documentation of refunds
• Review Team’s open Tasks weekly; attention should be on staff productivity along with identifying patterns; root cause analysis for any patterns should be completed and reported to the Assistant Manager

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.