Junior Operations Specialist

TheSoul Group is one of the world’s most prolific digital media companies and a leading creator business platform. Our original video, animation, and editorial content are available in 21 languages across 50 platforms and 21 sites, going viral globally and generating 25 billion monthly views on social media, with over 2 billion followers.

As a media powerhouse, we provide creators and brands with a wide range of services, leveraging our expertise in content distribution, localization, and social media management. We’re the authors of global phenomena like 5-Minute Crafts and BrightSide and continue to expand in the creator economy, as seen in our acquisitions of Mediacube and Underscore Talent.

We're a dynamic, remote-first global team—fostering award-winning creativity, a no-red-tape approach, and great vibes!

We are looking for an experienced Junior Operations Specialist to lead and elevate our research and development initiatives, driving innovation and efficiency across our technical operations. In this role, you will oversee the systems that power a large network of Twitter (X) accounts, managed through proprietary software across multiple virtual Windows servers. Each server handles multiple accounts, and due to the technical complexity, daily interruptions or errors are expected. We need a proactive, hands-on leader who can take full ownership of monitoring servers, ensuring smooth software operation, and supporting account-related tasks—keeping our systems running reliably and efficiently at all times.

• Monitor the daily operation of servers and internal software used for managing social media accounts.
• Ensure uninterrupted performance of systems by identifying and resolving issues in a timely manner.
• React quickly to system failures, errors, or interruptions and restore normal operation.
• Perform routine operational tasks related to Twitter account management.
• Handle common account access and authorization issues independently.
• Make basic updates to accounts when required (profile information, media, links).
• Manage multiple systems and tasks in parallel while maintaining accuracy.
• Report system status, incidents, and completed tasks to the direct manager on a regular basis.
• Execute urgent or time-sensitive tasks during the workday as they arise.
• Follow established workflows and contribute to process improvements when possible.
• Take full responsibility for assigned systems and ensure their stable operation.

• Proven experience working in fast-paced, technically complex environments where quick problem-solving is essential.
• Practical experience and adaptability are more important than formal education; formal degrees are not mandatory.
• Strong understanding of social media platforms, with a focus on Twitter (X).
• Ability to manage multiple accounts, perform routine account actions, and resolve common access issues independently.
• Basic technical skills with computers and virtual environments (e.g., restarting systems, managing files, following operational workflows).
• Ability to identify issues, analyze causes, and proactively keep processes running smoothly.
• Advantageous: experience managing multiple accounts, dashboards, or systems simultaneously.
• Experience performing repetitive but critical tasks accurately and efficiently.
• Comfortable working remotely and reporting progress regularly to a manager.
• Confident user of Windows OS.
• Familiarity with social media management interfaces (posting, editing profiles, uploading media, managing links).
• Language skills: Russian (native or fluent preferred); English (basic to intermediate, sufficient to navigate interfaces, system messages, and instructions).
• Willingness to respond quickly to urgent operational tasks during working hours.
• Highly organized, responsible, and proactive, with a solution-oriented mindset.
• Fast learner with strong attention to detail.
• Able to work independently without constant supervision.
• Stress-resistant, comfortable troubleshooting systems frequently.
• Strong sense of ownership over assigned processes and outcomes.
  
• Availability: Full-time (8 hours/day) with a stable internet connection; remote setup required.
• Preferred time zone: within 1–3 hours of Cyprus.

• Flexible Work Options: Work from home, your favorite café, or anywhere that sparks your creativity. Enjoy the freedom with remote work options that fit your lifestyle. 
• Creative Vibes and an International Team: 80% of our employees are creators working from 70+ countries, producing awesome content for billions of followers worldwide.
• Talent Growth: Engage in transparent knowledge sharing within the company and our internal academy, offering 470+ courses—learn, teach, or both, and shape your path to expertise.
• Tech-savvy Culture:An ecosystem that sparks innovation, embraces the latest tools, promotes transparent task management, and empowers flexible collaboration—no time constraints or meetings, just results!
• Seamless Operations: An ecosystem that fuels new ideas, promotes transparent task management, empowers flexible collaboration without time constraints or meetings—no red tape, just results!
  

We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.