Since we opened our first dealership in 1970, we've steadily grown to one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! Today, there are 12 Mullinax Ford, Hyundai, Genesis, Buick, GMC, and Cadillac dealerships located in Florida, Alabama and Washington. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
Automotive Quick Lane Service Manager
Mullinax Ford is looking to fill the role of Quick Lane Service Manager, which is responsible for ensuring that customers receive excellent service. We are seeking a first-rate candidate to help take our busy Quick Lane department to the next level and to join our multi-store enterprise. Bilingual English/Spanish is preferred but not required.
Responsibilities include but are not limited to:
- Understanding customers’ needs to ensure customer satisfaction
- Handle customer concerns quickly and professionally to maintain good customer relationships
- Keep up to date with new products, features, accessories and attend product training as required
- Direct, supervise, and monitor performance of all direct report employees
- Attracting, developing, and retaining talent
- Engaging and motivating the team to meet performance expectations and goals
- Ensure all parts, tools, and equipment is available and up to date for all team members to complete work
- Ensure all employee’s receive proper training
- Track technician productivity
- Responsible for the cleanliness and safety of the Quick Lane department
- Assisting other departments
- Follow all Company procedures and standards
- Other duties as assigned
Expectations and Qualifications for this job:
- Automotive Service Management experience
- Ability to provide five-star customer service
- Ability to set and achieve targeted goals
- Team Leader (lead by example)
- Results oriented
- Problem solver with stability under pressure
- Excellent written, verbal, and interpersonal communication skills
- Proficiency with computer systems, MS Office (Word, Excel, and Outlook), internet browsers, email functions and ability to learn new software
- High school diploma or equivalent
- Valid Driver’s license with an acceptable motor vehicle driving record according to dealership guidelines
- Must be able to pass background screening and drug test
Benefits package for full-time employees includes:
- Medical, Dental, and Vision Plans
- Paid Basic Employer Life Insurance
- Additional Supplemental Insurance
- Wellness Program
- 401(k) Plan with match
- Paid Time Off
- Employee Purchase Program
- Training Programs
We are a Drug Free Work Place and an Equal Opportunity Employer. Full Time Position
Prove to us that you’re the individual we are looking for! Your cover letter should tell us why we should hire you. Please also include your resume and salary requirement to be seriously considered.
No phone calls, please upload resume.
Skills Required
- Automotive service management experience
- Ability to provide five-star customer service
- Ability to set and achieve targeted goals
- Team leadership ability
- Results-oriented approach
- Problem-solving ability and stability under pressure
- Excellent written, verbal, and interpersonal communication skills
- Proficiency with computer systems, Microsoft Office, internet browsers, and email functions
- Ability to learn new software
- High school diploma or equivalent
- Valid driver's license and acceptable motor vehicle driving record
- Ability to pass background screening and drug test
- Bilingual English and Spanish
What We Do
Mullinax Ford is a family-owned and operated dealer group established in 1970. They are pioneers of one-price selling and transparent, fair pricing without haggling or dealer fees. The group operates multiple dealerships across the United States, specifically in Florida, Alabama, and Washington, specializing in new and certified pre-owned Ford vehicles and a wide selection of used cars.
