Quick Lane Service Advisor
Johnson Brothers Ford | Temple, Texas
Johnson Brothers Ford is looking for a motivated, customer-focused Quick Lane Service Advisor to join our team. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent customer service, we'd like to meet you.
As a Quick Lane Service Advisor, you'll help customers maintain their vehicles by identifying service needs, recommending appropriate maintenance, and ensuring a positive experience from arrival to departure.
What You'll Do
- Greet customers professionally and provide a welcoming service experience
- Listen to customer concerns and accurately document service requests.
- Review vehicle maintenance needs and recommend appropriate services.
- Explain recommended services, estimated costs, and obtain customer authorization.
- Monitor service progress and keep customers informed.
- Build customer relationships through honest recommendations, effective communication, and dependable follow-through.
- Work closely with technicians and team members to maintain an efficient service operation.
What We're Looking For
- Excellent communication and customer service skills.
- A positive attitude, strong work ethic, and a team-oriented mindset.
- Confidence discussing service recommendations and identifying sales opportunities.
- Strong automotive knowledge or previous automotive-related experience.
- Ability to multitask and remain organized in a fast-paced environment.
- A commitment to integrity, professionalism, and customer satisfaction.
Compensation & Benefits
- Competitive, performance-based compensation with opportunities to increase earnings through productivity and sales performance.
- Employer-funded health insurance.
- Dental and Vision Insurance, life insurance, and long-term disability benefits.
- 401(k) with dealership match.
- Employee savings assistance.
- Rotating Saturdays off.
- Employee appreciation events and dealership-provided lunches.
Why Johnson Brothers Ford?
We're a family-owned dealership that's been serving Central Texas since 1982. With an average employee tenure of more than 10 years, we're proud of the team we've built and the relationships we've established with our customers.
Our success is rooted in six core values: Urgency, Growth, Respect, Attention to Detail, Integrity, and Teamwork.
If you're motivated to succeed and want to build a career with a dealership that values its employees and customers, we encourage you to apply.
Johnson Brothers Ford is an equal opportunity employer.
Skills Required
- Excellent communication and customer service skills
- Positive attitude, strong work ethic, and team-oriented mindset
- Confidence discussing service recommendations and identifying sales opportunities
- Strong automotive knowledge or previous automotive-related experience
- Ability to multitask and remain organized in a fast-paced environment
- Commitment to integrity, professionalism, and customer satisfaction
What We Do
Johnson Brothers Ford is a Ford dealership in Temple, Texas, serving drivers in nearby Central Texas communities. It sells new and used Ford cars, trucks, and SUVs and offers financing and leasing options. Its services include vehicle maintenance and repairs, plus parts and accessories. The dealership also provides online inventory browsing, quote requests, and service scheduling to help customers purchase and care for their vehicles.
