We are reimagining the future of work at JPMorgan Chase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools – we are redefining what it means to work in the modern workplace. Our employee digital products are at the center of every employee’s day and we’re expanding our team focused on the digital employee experience.
As a Senior Associate, Digital Product Analytics in Employee Experience, you support the development and execution of data strategies that align with product development initiatives. Reporting to the Head of Employee Experience Analytics, this individual assists in analyzing data, supporting digital data collection frameworks, generating insights, and creating data visualizations to enhance product insights and employee experience across platforms.
Success in this position relies on a solid foundation in product analytics, the ability to craft insightful narratives from digital data, familiarity with data measurement systems, and a good understanding of the fundamentals of digital analytics. This individual will collaborate closely with Digital Product Owners and engineering teams, contributing to the integration of data-driven insights that support product features and improvements to the overall employee experience.
Job responsibilities
This role will include, but not be limited to, the following:
Assist in crafting and presenting data-driven stories that integrate both digital and offline data sources to support product development and strategic decisions, ensuring stakeholders understand the impact of data on product performance.
Contribute to the development of product insights for various audiences, leveraging both digital and offline data to provide a comprehensive view of product performance and user behavior.
Support the optimization and implementation of analytics frameworks that encompass both digital and offline data collection, using tag management systems and other relevant tools to improve data accuracy and functionality.
Collaborate with the engineering team to translate business goals into technical specifications, ensuring alignment with digital product strategies and operational needs, while considering the integration of offline data sources.
Work closely with Digital Product Owners on product roadmap feature scoping and enhancements to ensure data-driven decisions shape user experience and product functionality, incorporating insights from both digital and offline data.
Assist in documenting product requirements, defining acceptance criteria, and ensuring that technical implementation aligns with business objectives through data governance and hygiene practices, including the management of offline data sources.
Facilitate collaboration among different business units to ensure that new features integrate well with existing systems and support the overall digital strategy, while also considering the impact of offline data.
Contribute to the development of internal Business Intelligence capabilities to democratize data access and enhance organizational analytics maturity, enabling data-backed decision making that includes insights from both digital and offline data.
Support cross-functional teams in planning and execute product features, optimizing the customer journey and product performance through strategic data collection and analysis that synthesizes both digital and offline data sources.
Required qualifications, capabilities, and skills
Minimum 3-5 years of experience or equivalent expertise in analytics, with a focus on synthesizing and integrating both digital and offline data sources to derive insights.
Proficient in using a variety of data analytics tools and platforms to collect, analyze, and report on data, with an emphasis on integrating diverse data sets to form a cohesive narrative.
Experience with tag management systems and other data collection frameworks to ensure accurate and comprehensive data capture from multiple sources, both digital and offline.
Familiarity with journey analytics tools that combine digital and non-digital data to understand the complete user journey is a plus.
Basic knowledge of Virtual Assistants and measurement strategies to assess VA performance, with an understanding of how offline interactions can impact overall performance.
Demonstrable skills in SQL, R, Python, or similar tools for data analysis, critical for joining and analyzing diverse data sets to drive insights and optimize product strategies.
Strong communication skills, capable of transforming complex and varied data into insights; this role involves more than reporting – it’s about weaving together data from multiple sources into narratives that support strategic decisions.
Preferred qualifications, capabilities, and skills
Experience in product analytics within a technologically sophisticated environment, demonstrating the ability to support analytics teams and contribute to product strategies.
Knowledge in creating and managing insightful, actionable dashboards and reports using business intelligence tools, enhancing decision-making and performance monitoring.
Good organization skills, capable of handling multiple concurrent projects in a dynamic setting, and contributing to teams achieving digital excellence.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3-5 years of experience in analytics
- Proficiency with SQL, R, Python, or similar data analysis tools
- Experience with tag management systems and data collection frameworks
- Ability to synthesize digital and offline data sources into insights
- Strong communication skills to present data-driven narratives
- Familiarity with journey analytics tools
- Basic knowledge of Virtual Assistants and measurement strategies
- Experience creating and managing dashboards/reports using BI tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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