Deadline 26.10.2025
Description
Digitain is seeking a professional to take the position of Quality, Training and Communications specialist in the Company's team. He/she will be responsible for preparation, organization and delivery of trainings, necessary to Customer Care and Service Delivery staff, on-time and correct communication provision within Customer Care and Service Delivery teams, Quality control and provision of necessary information.
Responsibilities
- Preparation of training materials
- Delivery of trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
- Customer service quality control, assessment and improvement, feedback provision
- Knowledge tests organization and handling for new and current employees
- Ensuring the circulation and dissemination of information necessary for customer service
- Arrangement of skills improvement coaching sessions
- Other functions assigned by the immediate supervisor
Requirements
- University degree
- Minimum 2-3 year work experience in relevant field or in Customer service
- Excellent interpersonal and communication skills (oral and written) and training handling skills
- Competent speech, ability to motivate and persuade
- Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
- Ability to deliver trainings and quality materials in Armenian, Russian and English languages
- Analytical thinking, open to changes and quick orientation skills
- Working ethics, high sense of responsibility, hardworking, initiative and flexible personality
- Ability to work under high pressure and deal with strict deadlines
- Ability to prioritize and simultaneously perform different tasks
Top Skills
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers.
At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners.
Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more.
Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta.
Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020.
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