Job Description:
Responsibilities - your mission
You will join a diverse, dynamic and transnational team in charge of transverse activities in Quality for Customer Services & Cross-Programmes leading quality process management, quality standards integration, change & quality mindset, strategy and performance. The Job holder will contribute to increase quality footprint in the business by interconnecting & building synergies among the team transverse scope : as such, the Job holder responsibilities will be split as follows.
Quality Standard deployment role (70%)
The Job holder will be responsible to:
- Define strategy and tactical plan for Quality standards deployment in Customer Services.
- Lead integration of quality standards in Customer Services, as part of the quality initiative platform part of the Customer Services Transformation (Quality First at S Q1@S). Quality Standards are oriented mainly on Solving & Preventing such as Practical Problem Solving (PPS), 5 Why’s, Advanced Product Quality Planning (APQP), Failure Mode and Effect Analysis (FMEA), risk management, etc.
- Focus on the deployment of the latest Airbus Problem Solving methodology. As such, the Job holder will act as Problem Solving Subject Matter Expert (SME) & focal point for Customer Services. The job holder will also deploy the Problem Solving AOS brick.
- Customize quality standards to Customer Services, whenever relevant.
- Connect to Central Functions in Quality, Airbus Operating System (AOS) and Programmes.
- Contribute to the performance of Customer Services business units, through active “hands on” coaching demonstrating value add of the Quality Standards, awareness on quality standards and practicing quality standards with Customer Services whenever relevant.
- DriveMindset Change for Quality across Customer Services.
- Interconnect with Process Quality Managers to foster integration in processes for Customer Services.
Digital Leader role (30%)
The Job holder will be responsible to:
- Manage the Skywise Project Folder for Quality Customer Services and Cross Programmes.
- Maintain and improve the Skywise dashboards:
- External Audit & Findings - Customer Services (Owner)
- Internal Audit & Findings - Customer Services (Owner)
- SARI @QB (Owner)
- PPS @QB (Owner)
- Tech Request 0-3M Skywise Dashboard (Owner)
- Act as Gemini Ambassador and Skywise focal point for Quality Customer Services and Cross Programmes.
Additionally you will contribute and/or lead other activities as part of the transverse portfolio of the team.
Requirements - our ideal candidate will have:
- A diploma/master's degree in the field of aerospace engineering, quality management or a comparable qualification acquired in another way
- Professional experience in quality management and/or Customer Services
- Knowledgeable on Quality management methods e.g. Practical Problem Solving, 9S, Pareto, Five-Why, Ishikawa, Lesson Learned and Benchmarking, Failure Mode and Effect Analysis, Advanced Product Quality Planning, Quality Gates
- Analytical and systemic mindset
- Good communication, stakeholder management and customer-oriented skills
- Ability to communicate with different profiles, including senior/top management
- Ability to prioritize along with efficient organizational skills
- Business improvement fundamentals (knowledge on Lean Manufacturing)
- Reliable, proactive, pragmatic, resilient and assertive
- Accurate work ethic
- Business fluent English (French desirable)
- Experience in Google Suite environment and AI (Artificial Intelligence)
- Leadership skills and ability to convince and influence
- Strategic mindset/vision
- Change and Project Management skills on cross functional and transnational projects
Benefits - what’s in it for you:
- Diverse career opportunities within Airbus European core countries or in other regions around the world.
- A hybrid working model, allowing you to combine onsite and offsite work.
- A modern office at Parque das Nações, well connected to public transportation.
- A motivated and fun crew to grow and build and shape the GBS together.
- An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Portugal SAEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
DigitalBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Diploma or master's degree in aerospace engineering, quality management, or a comparable qualification
- Professional experience in quality management and/or Customer Services
- Knowledge of quality management methods, including Practical Problem Solving, 9S, Pareto, Five-Why, Ishikawa, Lessons Learned, Benchmarking, FMEA, APQP, and Quality Gates
- Analytical and systemic mindset
- Good communication, stakeholder management, and customer-oriented skills
- Ability to communicate with different profiles, including senior and top management
- Ability to prioritize and maintain efficient organizational skills
- Knowledge of business improvement fundamentals and Lean Manufacturing
- Reliable, proactive, pragmatic, resilient, assertive, and accurate work ethic
- Business-fluent English
- French language skills
- Experience with Google Suite and Artificial Intelligence
- Leadership skills and ability to convince and influence
- Strategic mindset and vision
- Change and Project Management skills on cross-functional and transnational projects
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
