The Role
The Quality & Safety Manager leads compliance with quality and safety programs, drives improvement initiatives, and collaborates across teams to enhance performance.
Summary Generated by Built In
Summary
The Quality & Safety Manager provides strategic and technical leadership for the company’s Quality and Safety Management programs. This role ensures compliance with customer requirements, ISO standards, OSHA regulations, and company policies while driving continuous improvement across all operations. The Quality & Safety Manager partners with leadership, vendors, and customers to deliver superior product quality and a safe working environment.
Primary Duties & Responsibilities
Education & Experience
Required Skills / Abilities
Physical & Travel Requirements
The Quality & Safety Manager provides strategic and technical leadership for the company’s Quality and Safety Management programs. This role ensures compliance with customer requirements, ISO standards, OSHA regulations, and company policies while driving continuous improvement across all operations. The Quality & Safety Manager partners with leadership, vendors, and customers to deliver superior product quality and a safe working environment.
Primary Duties & Responsibilities
- Direct and oversee the Quality Management System (QMS) and Safety Management programs at the plant.
- Develop and execute strategies to achieve quality and safety objectives in alignment with company goals.
- Facilitate root cause analysis and corrective/preventative action (CAPA) to address quality or safety concerns.
- Lead continuous improvement initiatives by leveraging industry best practices and benchmarking.
- Oversee document management, calibration, internal assessments, supplier management, and employee training related to quality and safety.
- Drive accountability for resolving customer complaints, managing critical defects, and generating quality reports.
- Partner with suppliers and vendors to ensure quality expectations are achieved and maintained.
- Prepare and enforce health and safety policies to create a safe work culture.
- Conduct and oversee safety audits, workplace risk assessments, and safety training for employees.
- Investigate workplace accidents or incidents, identify root causes, and recommend prevention strategies.
- Manage and guide safety committees to ensure continuous focus on workplace health and safety.
- Collaborate with Sales, Production, Design, and Customer Service teams to ensure seamless communication of quality standards.
- Prepare and present reports, KPIs, and recommendations to executive leadership regarding quality and safety performance.
- Perform other related duties as needed to support organizational success.
- Perform all other duties as assigned.
Education & Experience
- Bachelor’s degree in Quality, Safety, Engineering, or related field preferred; equivalent experience accepted.
- 5+ years of progressive quality and/or safety leadership experience, preferably in manufacturing or corrugated packaging.
- Six Sigma Green Belt certification or equivalent training strongly desired.
- Experience developing and leading training programs is a plus.
Required Skills / Abilities
- Comprehensive knowledge of ISO 9001, OSHA regulations, and quality management principles.
- Strong leadership, team-building, and coaching skills.
- Proficiency in Microsoft Office Suite, statistical software, and quality analysis tools.
- Expertise in statistical applications such as Statistical Process Control (SPC) and Statistical Quality Control (SQC).
- Ability to influence cross-functional teams and foster a culture of quality and safety.
- Strong problem-solving, analytical, and communication skills.
Physical & Travel Requirements
- Prolonged periods of sitting, working on a computer, and attending meetings.
- Ability to walk, stand, kneel, and perform inspections as needed throughout the facility.
- Must be able to lift up to 50 pounds.
- Up to 25% travel for audits, training, and supplier/customer site visits.
Top Skills
Microsoft Office Suite
Quality Analysis Tools
Statistical Software
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The Company
What We Do
L&M Corrugated Container Corp. was established in 1979 in Zion, IL. L&M has grown significantly since then with two locations in Platteville, WI & Pleasant Prairie, WI. Both plants run daily routes to Chicago, Milwaukee, Dubuque, and Madison with stops all across Northern Illinois and Southern Wisconsin. At L&M, our customers come first. You’ll find a can-do, whatever-it-takes spirit is part of our corporate culture; L&M greatly prides itself on the quality and service that is provided for all of our clients.
