Quality Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

**Position will be located in Holly Springs, NC

What this job involves –

The Quality Manager serves as a representative of the company and is expected to always act on the company’s behalf with complete integrity and with the company’s and customers’ best interests in mind. The Quality Manager will be responsible for managing the organizations compliance, training support, vendor performance, collaboration with senior management, and other tasks as assigned.

What is your day to day?  

• Responsible for the oversite/trending of Deviations ( Non-Conformance) in the client Deviation system
• Initiate and own Minor Deviations in the Deviation system.
• Advise team members and provide support for non-conformances including investigations and action planning.
• Improve the operational systems, processes, and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall quality management, planning, systems, and controls.
• Primary client interface around quality issues
• Develop company Quality policies and procedures; gain sign-off on these from senior management; train employees in implementing all QA standards; ensure all employees are following guidelines for QA
• Build quality culture in all aspects of JLL scope at the site.
• Oversee and maintain quality management system
• Oversee quality business process procedure development
• Work with outside third-party consultants as needed for implementing company quality procedures.
• Support and own quality standards as assigned
• Prepare and support the ISO-9001:2015 audit
• Read and understand applicable Service Level Agreements and help achieve Key Performance Indicators as they relate to quality and compliance.
• Support the GxP third-party vendors’ compliance program (e.g., qualification, agreements, audits, performances, etc.)
• Serve as the account quality subject matter expert and ensure implementation of and compliance with the client and JLL quality management systems, policies, and procedures.

Desired experience and technical skills  

Required

• 5+ years’ experience in Quality or Operations Management
• 5+ years in Pharmaceutical / Biotech / GMP’s / QA / QC / Compliance environments required
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Excellent interpersonal skills and a collaborative management style
• Ability to challenge and debate issues of importance to the organization
• Ability to look at situations from several points of view
• Persuasive with details and facts and ability to delegate responsibilities effectively
• Technically proficient in operations of Quality Management Systems and Asset Management Systems

Preferred

• Bachelor's degree or equivalent work experience in facilities management with

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.