Quality Manager (KG)

Job Title:  Quality Control Manager

Department:  Base Operations and Support

Job Summary:

Independent professional performing preventative maintenance and corrective maintenance inspections of equipment and buildings requiring practical skill and knowledge in such trades as HVAC, plumbing, and electrical work, but possesses a high level of attention to detail, strong work ethic, and willingness to learn and grow proficient as we assure quality results provided to our customer, providing accurate timely reporting as required, communicating effectively to management as well as subcontractors through routine quality control checks, establishing a good rapport with facility contacts and affiliate personnel.

Supervisory Responsibilities:

• Manage and develop workload schedules
• Develop training and awareness programs on ground maintenance and best practices
• Ensure all federal, state, and local statuary requirements are followed
• Ensuring that business goals, deadlines, and performance standards are met in accordance with the job site requirements
• Assisting with the hiring, interviewing, and training processes
• Writing forecasts or predictions for a team productivity

Duties/Responsibilities:

• Perform quality control inspections in facility operations, maintenance, and facility repair
• Responsible for assuring subcontractor results follow the requirements of the Quality Control Plan by performing routine inspection checks
• Provide timely, accurate, and relevant data and analysis to enable effective management of maintenance operations
• Perform on-site inspections of service at all stages to ensure the highest possible quality standards
• Analyze data feeds and error logs to determine points of failure and devise solutions
• Create and present recommendations to streamline production processes in ways that heighten quality standards
• Ensure final services adhere to all specifications and regulations
• Plan, develop, and implement quality systems to ensure mission success
• Investigating, analyzing, containing, and correcting quality problems
• Perform audits and implement new strategies to improve the condition and performance

Required Skills/Abilities:

• Proficient in written and oral communication skills according to skill requirements
• Possess strong computer skills, able to read, write, and comprehend written instructional documents
• Ability to function well in a high-paced and, at times, stressful environment
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of introductory algebra and geometry
• Proficient Microsoft Office productivity suite  

Education and Experience:

• High school diploma or equivalent
• At least four years of related experience required
• At least one of the following certifications or similar
• Certified Manager of Quality/Organizational Excellence (CMQ/OE)
• Certified Quality Auditor (CQA)
• Certified Quality Engineer (CQE)
• Certified Reliability Engineer (CRE)
• Certified Six Sigma Black Belt (CSSBB)

Physical Requirements:

• Prolonged period of standing, bending, reaching, and working with hands
• Prolonged periods of sitting at a desk and working on a computer
• Occasional periods of prolonged exposure to loud noises
• Ability to lift up to 50 pounds at times
• Ability to stand, walk, and reach with arms and hands as necessary
• Ability to hear and see to position and safety requirement levels 
• Occasional exposure to elements such as heat, cold, noise, dust, dirt, and chemicals

Special Qualifications/Requirements:

• Must be able to successfully pass as required a federal, state, or local government's background investigation

Disclaimer:

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Description Last Updated: 07/25/2022