Jabil

Senior Quality Engineer (Product & Customer Quality)

Posted One Month Ago

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Singapore, SGP

In-Office

Mid level

Hardware

The Role

Ensures products, processes, and systems meet quality, customer, regulatory, and company requirements. Leads CAPA, root-cause investigations, audits, risk management, nonconformance resolution, supplier quality, process validation, NPI, and continuous improvement. Collaborates with R&D, manufacturing, and regulatory teams while monitoring quality metrics and supporting QMS compliance with ISO 9001, ISO 14971, and GMP.

Summary Generated by Built In

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Senior Quality Engineer (Product & Customer Quality)

Job Summary

Lead quality assurance and customer quality activities to ensure products, processes, and systems consistently meet customer, regulatory, and organizational requirements. Drive continuous improvement initiatives, manage complex quality issues, lead cross-functional problem-solving teams, and serve as the key quality representative for customers, suppliers, and internal stakeholders.

Key Responsibilities

Quality Management System

Lead the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001, ISO 13485 (where applicable), customer-specific requirements, and applicable regulatory standards.
Drive quality system effectiveness through audit readiness, compliance monitoring, and continuous process improvement initiatives.
Provide guidance and mentorship to engineers, technicians, and functional teams on quality requirements and best practices.

Customer Quality Management

Act as the primary quality interface for assigned customers and lead customer quality reviews, issue resolution, and performance improvement activities.
Manage customer complaints, quality escalations, and customer scorecard performance.
Lead customer audits and coordinate responses for audit findings and corrective actions.

Problem Solving & CAPA

Lead complex investigations using structured problem-solving methodologies such as 8D, 5 Why, Fishbone, DMAIC, and Fault Tree Analysis.
Drive CAPA activities and ensure timely implementation, effectiveness verification, and sustainable closure.
Analyze quality trends and data to identify systemic issues and preventive improvement opportunities.

Product & Process Quality

Lead NPI, technology transfer, process validation, qualification, and manufacturing readiness activities.
Review and approve PFMEA, Control Plans, Process Flow Diagrams, Work Instructions, FAI, PPAP, and validation documentation.
Ensure effective control of non-conforming products, deviation management, and change control processes.

Supplier Quality Support

Collaborate with Supplier Quality teams to address supplier performance issues and drive corrective actions.
Support supplier audits, qualification activities, and supplier quality improvement programs.

Metrics & Continuous Improvement

Monitor and analyze key quality indicators including:
- Customer PPM
- Internal PPM
- First Pass Yield (FPY)
- Scrap Rate
- Cost of Poor Quality (COPQ)
- Customer Complaints
- Audit Findings
- CAPA Effectiveness
Lead Lean Six Sigma and operational excellence initiatives to improve product quality, process capability, and manufacturing efficiency.

Risk Management

Facilitate risk management activities including PFMEA reviews, process risk assessments, and mitigation plans.
Ensure risks impacting product quality, compliance, and customer satisfaction are proactively identified and addressed.

Leadership & Collaboration

Lead cross-functional teams involving Manufacturing, Engineering, Operations, Supply Chain, and Customers to resolve quality issues.
Provide technical leadership, coaching, and support to junior engineers and quality personnel.
Present quality performance, risks, and improvement initiatives to management and customers.

Qualifications

Bachelor's Degree in Engineering, Manufacturing, Quality, Electronics, Mechanical Engineering, or related discipline.
Minimum 5-8 years of experience in Quality Engineering within Electronics Manufacturing, Medical Device, Semiconductor, Automotive, Aerospace, or other regulated industries.
Demonstrated experience leading customer-facing quality activities and complex problem-solving initiatives.
Strong knowledge of quality management systems, regulatory requirements, and manufacturing processes.

Technical Competencies

ISO 9001
ISO 13485 (preferred)
Customer-Specific Quality Requirements
PFMEA & Control Plans
APQP & PPAP
CAPA & 8D Methodology
SPC & Statistical Analysis
MSA & Gage R&R
Process Validation & Qualification
Root Cause Analysis
Risk Management
Audit Management
NPI & Product Transfer
Lean Manufacturing & Six Sigma
Minitab and Quality Analytics Tools

Preferred Qualifications

Certified Quality Engineer (CQE)
Six Sigma Green Belt or Black Belt
Lead Auditor Certification
Experience in PCBA, SMT, Box Build, or Medical Device Manufacturing
Knowledge of FDA QSR/QMSR, ISO 14971, or MDSAP (where applicable)
Experience with electronic Quality Management Systems (eQMS)

Key Performance Indicators (KPIs)

Customer Complaint Reduction
Customer PPM Achievement
CAPA Closure and Effectiveness
Audit Compliance Score
Supplier Quality Performance
FPY Improvement
COPQ Reduction
NPI Quality Readiness
Customer Satisfaction Metrics
On-Time Closure of Quality Actions

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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Skills Required

Bachelor's degree in Quality, Manufacturing, Mechanical, Industrial Engineering, or a related field
3–8 years of quality engineering experience
Experience in electronics manufacturing, semiconductor, automotive, aerospace, or high-mix/low-mix production
Working knowledge of ISO 9001
Working knowledge of ISO 14971 risk management
Working knowledge of GMP requirements
Experience with CAPA, audits, validation, and document control systems
Familiarity with SPC, Six Sigma, statistical tools, and root-cause analysis
Excellent problem-solving, analytical, communication, and collaboration skills
CQE or Six Sigma Green Belt/Black Belt certification
Experience with electronic QMS systems
Supplier quality management experience
Experience in high-level assembly and SMT/PCBA manufacturing

Jabil Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jabil and has not been reviewed or approved by Jabil.

Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, vision, prescription coverage, and HRA/HSA plan options appearing consistently across role materials. Wellbeing support is also included via EAP access and additional wellbeing-oriented time such as mental-health days in some U.S. postings.
Retirement Support — Retirement offerings include a 401(k) with company match and an Employee Stock Purchase Plan, which together strengthen long-term savings potential. Additional financial upside is supported in some roles through profit sharing and performance/quarterly bonus structures.
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle add-ons extend beyond core insurance, including tuition reimbursement, commuter benefits, pet insurance, adoption assistance, and employee assistance resources. Community-oriented benefits such as a paid Day of Service can add perceived non-cash value alongside standard rewards.