Project Role Description : Ensure solution quality by executing manual tests against defined requirements, user stories, and expected behavior. Design test cases, identify and document defects, and collaborate with delivery teams to ensure reliable, user-ready releases.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Job Title: Manual Tester – ServiceNow ITSM
Job Summary:
We are seeking a Manual Tester with hands-on experience in ServiceNow ITSM modules to ensure the quality, functionality, and reliability of ServiceNow-based solutions. The ideal candidate will be responsible for validating ITSM workflows, creating and executing test cases, identifying defects, and collaborating with developers, business analysts, and ServiceNow administrators to support successful releases.
Key Responsibilities
Analyze business requirements, user stories, and functional specifications related to ServiceNow ITSM implementations and third party integrations.
Design, develop, and execute manual test cases and test scenarios.
Perform Functional, Integration, System, Regression, Smoke, and User Acceptance Testing (UAT).
Verify workflow configurations, notifications, SLAs, approvals, and integrations.
Perform end to end testing with ServiceNow and third-party systems integrated .
Identify, document, track, and retest defects using defect management tools.
Collaborate with developers, ServiceNow administrators, and business stakeholders to resolve issues.
Participate in sprint planning, backlog grooming, and Agile ceremonies.
Prepare test execution reports and quality metrics.
Support release validation and production deployment activities.
Required Skills
Strong understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
Hands-on experience in Manual Testing.
Experience testing ServiceNow ITSM applications and workflows.
Knowledge of Incident, Change, Problem, Request, and Service Catalog processes.
Ability to create comprehensive test plans, test cases, and test data.
Understanding of REST/SOAP integrations and API testing concepts.
Strong analytical, troubleshooting, and communication skills.
Preferred Skills
Experience with ServiceNow ATF (Automated Test Framework) exposure.
Knowledge of Agile/Scrum methodologies.
Familiarity with CMDB.
Understanding of ServiceNow release and deployment processes.
ServiceNow Certified System Administrator (CSA) certification is an advantage.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office & flexible for other locations as well.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 3 years experience in ServiceNow IT Service Management
- Hands-on Manual Testing experience
- Strong understanding of STLC and SDLC
- Experience testing ServiceNow ITSM applications and workflows
- Knowledge of Incident, Change, Problem, Request, and Service Catalog processes
- Ability to create comprehensive test plans, test cases, and test data
- Understanding of REST/SOAP integrations and API testing concepts
- Strong analytical, troubleshooting, and communication skills
- 15 years full time education
- Experience with ServiceNow ATF (Automated Test Framework)
- Knowledge of Agile/Scrum methodologies
- Familiarity with CMDB
- Understanding of ServiceNow release and deployment processes
- ServiceNow Certified System Administrator (CSA) certification
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
