Children’s Medical Center is a busy pediatric practice proudly serving our community for over 30 years, with four locations. We offer a competitive benefits package, including paid time off; health, dental, and vision insurance; life insurance; short- and long-term disability; and a 401(k) with profit sharing after one year, along with opportunities for professional growth.
We are seeking a full-time Quality Engagement Specialist to join our Patient-Centered Medical Home team. This role supports quality-improvement initiatives by engaging with patients and families, coordinating outreach, assisting with care-gap closure, and collaborating with clinical and administrative team members to improve health outcomes and the overall patient experience.
Job Summary: The Quality Engagement Specialist is a position that performs a wide array of administrative tasks to support the Quality and Compliance Department's approach towards evaluating and/or improving patient engagement.
Specific Duties and Responsibilities:
Collaborates with QI team members to establish quality standards, benchmarks, and measures of performance in support of Agency Programs/Departments.
•Patient outreach as required to attain quality goals and measures, including daily phone recalls to schedule appointments required by insurance plans and CMC requirements.
• Compiles data from various software systems and departments for data retrieval, analysis, performance improvement monitoring, and strategic planning.
• Assists in running, managing, and data review processes for assuring accuracy and integrity of health services data reports to meet regulatory and operational requirements.
• Creates data tools for recording objective assessment information for performance management and development process.
• Participates on Comprehensive Review Team for internal audit readiness related to program performance initiatives, qualitative standards, and contract compliance.
• Participates in other committee meetings to support QI initiatives.
• Follows instructions for recording, evaluating, and reporting quality and reliable data.
• Maintains professional appearance and neat work habits.
• Participates in ongoing skills development.
Knowledge, Skills, and Abilities:
• Exemplifies excellent customer service, verbal communication skills, conflict resolution with patients/parents/guardians, visitors, and other employees; shows courtesy, friendliness, helpfulness, and respect.
• Experience working with patients and appointment scheduling in an electronic health record is preferred.
• Strong organizational skills and a demonstrated ability to maintain accurate notes and records.
• Strong phone, spelling and grammar, computer, and keyboarding skills.
• Strong interpersonal skills and understanding and commitment to delivery of patient-centered medical care with a team-based approach.
• Ability to work independently, exercise creativity, and is detail oriented.
• Ability to manage multiple and simultaneous responsibilities.
• Consistently alters plans/routines when situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment.
• Maintains and ensures patient privacy and confidentiality.
• Takes the initiative to proactively assist Receptionists with or without direct supervision and to resolve problems.
Qualifications- Education: Minimum high school diploma or equivalent.
- Clinical Experience Preferred.
- Proficiency with Microsoft Outlook, Excel, and Power Point preferred.
We are an Equal Opportunity Employer / Drug-Free Workplace
To apply please visit npcmc.com and navigate to "about us" and "careers" .
Skills Required
- High school diploma or equivalent
- Experience working with patients and appointment scheduling in an electronic health record
- Clinical experience
- Proficiency with Microsoft Outlook, Excel, and PowerPoint
- Strong organizational skills and ability to maintain accurate notes and records
- Strong phone, spelling, grammar, computer, and keyboarding skills
- Strong interpersonal and verbal communication skills, including patient conflict resolution
- Ability to maintain patient privacy and confidentiality
- Ability to manage multiple simultaneous responsibilities and work independently
What We Do
Children’s Medical Center is a Tampa Bay–area pediatric practice serving children from birth through age 18. It provides board-certified pediatric care through offices in Palm Harbor, Trinity, Westchase, and Lutz, functioning as a convenient medical home for families. Services include routine and sick-child visits, after-hours and weekend appointments, telehealth, patient-portal communication, and parent education on health, wellness, and safety.
