Quality Coordinator(MA Preferred) - Bedford

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Location: Bedford, NH
As a Quality Coordinator, you will be accountable for identifying and closing gaps in care for value-based contracted patients with quality needs. Ideal candidates will demonstrate knowledge of clinical quality measures and the ability to work in a fast-paced environment while using excellent communication skills to serve our patient populations and will be proactive with strong personal initiative as well as highly organized and detail oriented.

How You Will Get Things Done:

• Utilize various practice EMRs to review patient charts, extract proof of care and submit documentation thru payer portals or otherwise electronically 
• Identify and relay appropriate actions to address clinical quality measures that have not been satisfied during the performance period 
• Maintain current knowledge of quality measure specifications to be captured in EMR for clinical quality measures 

How You Will Build Trust:

• Work closely with the Clinical Ambassador if patient outreach efforts are determined to be needed 
• Work collaboratively with other departments on quality specific projects to help close data discrepancies 
• Demonstrate kindness and compassion in all patient interactions

How You Will Innovate:

• Identify opportunities for continuous quality improvement 
• Actively participate as a member of the health care team to promote positive health outcomes for our patients and support our healthcare partners 

EXPERIENCE TO DRIVE CHANGE

• High school diploma or GED equivalent required 
• Medical Assistant Preferred
• 2+ years of experience in a medical office or health care setting 
• 1+ years of experience with HEDIS or healthcare quality experience 
• Primary care preferred 
• Comfort utilizing a variety of electronic health records including data capture, data mining, and payor portals 
• Comfort with technology including Microsoft suite of products 
• Strong communication and relationships skills required; demonstrated success partnering with physicians and care teams to support patient wellness 

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.