Quality Control Specialist

Posted 3 Days Ago
Be an Early Applicant
Columbus, OH, USA
In-Office
70K-120K Annually
Entry level
Fintech • Financial Services
The Role
Provide exceptional client-facing service, perform quality checks on meetings and calls, maintain client relationships and CRM records, prepare actionable quality reports for leadership, keep the office professional and organized, and continuously improve client-facing processes.
Summary Generated by Built In

We are the #1 fastest-growing private company in Columbus, Ohio, by Inc. 5000, and one of the top and youngest financial planning firms in the country. Peak has grown from one team member to over 60 team members in just 4 years. In 2025, we had over 5,400 applicants, we only hired 19. As a scaling start-up, we are very particular to ensure we hire the best and those aligned with our values and intensity. We are not a firm for everyone. 

  

What We Look For  

  • A+ Player

    • Elite at what they do. Extremely hard worker. Gritty. Gets things done. Internal need to succeed. 

    • Dislikes working with B and C players. 

    • Does not need to be told twice what to do. 

  • Foxhole Team Member 

    • Has a servant's heart and a purpose bigger than themselves. 

    • Will help a team member fix a flat on the side of the road at 6am. 

    • Goes above and beyond to provide a "White Glove Service" to our clients. 

  • Rocketship Mentality 

    • Excited to join a fast-growing startup with extreme upside. 

    • Growth Mindset in all areas of life -  professionally, personally, physically, and spiritually. 

    • "Lifer" - those who want to work with us for 30+ years (not just a 9-5 job). 

Main Requirements:

  • Ensure every client interaction is warm, welcoming, and exceeds expectations 

  • Conduct quality checks on every client meeting, call, and experience with our team 

  • Grow lasting, personal relationships with all clients 

  • Greet clients and ensure they feel appreciated and valued during every visit 

  • Prepare and deliver quality reports to the CEO and team with actionable steps for improvement 

  • Maintain a polished, professional, and organized office environment 

  • Manage CRM and update client profiles 

  • Continuously evaluate and improve internal processes that impact the client journey 

Skills Required

  • Ensure every client interaction is warm, welcoming, and exceeds expectations
  • Conduct quality checks on every client meeting, call, and experience with our team
  • Grow lasting, personal relationships with all clients
  • Greet clients and ensure they feel appreciated and valued during every visit
  • Prepare and deliver quality reports to the CEO and team with actionable steps for improvement
  • Maintain a polished, professional, and organized office environment
  • Manage CRM and update client profiles
  • Continuously evaluate and improve internal processes that impact the client journey
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
58 Employees

Similar Jobs

In-Office
New Albany, OH, USA
1130 Employees
In-Office or Remote
2 Locations
2459 Employees
29-31 Hourly
In-Office or Remote
2 Locations
1050 Employees
29-31 Hourly

Similar Companies Hiring

Hanover Park Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
42 Employees
Kepler  Thumbnail
Fintech • Software
New York, New York
6 Employees
Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account