DIRECT LEADER: Manager of Quality Control
LOCATION: HQ Smyrna, TN. Non-remote.
Job Description:
As a Quality Control Coordinator, you will ensure The Escape Game and Great Big Game Show excellence through various Quality Control measures such as: Production Quality Control, Installation Review, Launch Support, and Lifetime Support.
Benefits & Schedule:
Eligible for TEG HQ Full Time Benefits and HQ Bonus as outlined HERE
Expected Weekly Hours: 40 - 45 with more as projects require
Travel Expectations: Extensive (35% of possible working days)
Expected Schedule:
Office: Monday - Friday (day shift)
Installation & Launch Travel: Monday - Friday plus weekends (depends on installation schedule, weekend work often includes accompanying rest/off days during the upcoming workweek)
Oncall: Available for calls about team projects and other necessary team questions
Job Responsibilities:
- Production Quality Control
Create and maintain Quality Control documentation of produced components.
Perform the QC function in shop for all experiences produced and shipped through TEG and GBGS.
- Installation Review
Review Floor Plans for all upcoming locations and provide feedback as necessary.
Travel to upcoming locations to quality control each experience being installed and ensure completion of generated Punch List
- Launch Support
Support urgent game issues and store organization during demos while generating site-specific documentation to ensure successful launches and ongoing care for games and stores.
Lifetime Support
Maintain post-launch oversight of stores by performing routine spot checks, support check-ins, and scoping improvements or renovations to ensure ongoing quality and operational excellence.
Job Requirements:
Experience with Google Sheets and using formulas
Understanding of architectural floor plans and general construction processes
Strong organizational and interpersonal skills with a contagiously positive, can-do attitude
Strong communication skills - written, on the phone, in-person
Basic understanding of production processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
A love for escape rooms and interactive media
Experience leading others in an informal structure
Ability to lift/carry up to 50 pounds individually
Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
Skills Required
- Experience with Google Sheets and using formulas
- Understanding of architectural floor plans and general construction processes
- Strong organizational and interpersonal skills
- Strong communication skills - written, on the phone, in-person
- Basic understanding of production processes including CNC, Carpentry, Scenic, Paint, and Controls Technology
- Ability to lift/carry up to 50 pounds individually
- Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time
What We Do
The Escape Game is an experiential entertainment company with a host of escape room games and 30+ locations across the United States including New York City, Los Angeles, Honolulu, Orlando, and Nashville. We've served over 5 million guests and are continuing to develop unique games and open new store locations. We specialize in creating top-level escape rooms and immersive team building experiences. Our games are crafted at our “Adventure Factory” in Nashville, TN by a team of game designers, architects, engineers, carpenters, scenic artists, tech experts, and storytellers. It’s where we let our imaginations run wild and dream up our next adventure. It’s where we tinker and obsess over every detail because we want to get it just right for our guests.
