Quality Assurance & Training Manager

**This is a remote location**

Essential duties and responsibilities for the position include, but are not limited to:

• Interface with internal and external program participants, coordinate overall training initiatives to support program requirements

• Support the maintenance and updates of Treasury specific training plans

• Plan and conduct validity and reliability studies to detect trends to make recommendations for necessary changes in the training program

• Verify compliance with work standards, to include Standard Operating Procedures (SOPs), and any other contract procedures/requirements

• Recommend changes in SOP’s, Property Management Handbook (PMH), production standards, administrative procedures, and other actions to foster will improvement on contract performance

• Conduct internal and external (subcontractors & vendors) quality assurance reviews and audits

• Maintain a current collection of internal and external training resources. Prepare training reports and individual training records

• Conduct training needs assessments and respond to training requests identified by managers

• Determine staff skill levels and training needs using various methods: review of quality assurance data, needs assessment surveys, participant course evaluations, and employee/management feedback

• Prepare and create audio visual materials, manuals, handbooks, job aids, and other training materials as needed

• Coordinate with PMO leaders and develop New Employee Orientation (NEO) program, providing updates and refresher training as program changes are implemented

• Implement and keep track of all employee morale and retention milestones

• Maintains and provides all contractual deliverables to the customer and program

• Monitors root cause and corrective action for process improvement

• Provides technical guidance and problem resolution

• Assist with writing manuals and other documentation

• Interact with and support customers through the application of specific program knowledge in the execution of program management tasks

• Contract Government Furnished Equipment (GFE) Management & Government Furnished Property (GFP)

  • Track and asset-tag all contract GFE & GFP, and coordinate with Contracts Manager/Administrator to ensure contractual requirements are met

  • Coordinate with all PMO & Region managers and update GFE list as needed

  • Conduct annual GFE review and recommend upgrades, replacement, and disposal as need

• Timesheet Coordinator – responsible for reviewing timesheets each week for accurate charge projects; correct timesheets on an as needed basis

• Create & issue Work Authorization Forms annually for all Treasury contract employees

• Assist in other departments as needed, including Risk Management, Marketing & Sales, and Operations

• Assist employees with proper expense report creation and completion

• Additional assigned tasks as needed.

The Basic Qualifications for this position are as follows:

• Must be a U.S. citizens or permanent legal resident citizens of the U.S. having the legal right to work in the U.S.

• Must successfully complete a comprehensive 7-year criminal and credit history background check

• Must successfully complete a drug screening

Minimum Experience, Education and Licensure:

• Bachelor’s Degree

• Five (5) years of experience

Minimum Knowledge, Skills and Abilities:

• Proficiency in Microsoft Outlook, Word, Power Point, and Visio

• Advanced skills in Microsoft Excel

• Ability to use and interpret the applicable documents as described in the contract

• Excellent written and oral communication skills to draft effective trainings and presentations, communicate with customers, and to disseminate information to a wide audience

• Attention to detail to successfully analyze and evaluate trends, maintain detailed records

• Demonstrated ability to work independently and as a member of the team to effectively interact with personnel at all levels

• Strong command of the English language both verbally and written

• Strong administrative and organizational skills

• Demonstrate a professional work ethic

• Basic understanding of geography

• Ability to work independently and as a member of the team

• Ability to work effectively and efficiently in a team environment and relate well to others

• Ability to show initiative and commitment to the company’s goals

• Ability to readily adapt to changing requirements

• Strong commitment to always performing and producing at the highest level of quality

• Positive attitude focused on customer satisfaction

Physical Demands:

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear.  Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. 

Work Environment:

Remote, travel, In-Office as needed

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.