Quality Assurance Support Analyst - Temporary (Remote)

Does your current company inspire you to build, grow, and innovate?  Is your passion for making lasting and meaningful change being realized? 

The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways.  We have the heart of a startup and the backing of an industry leader.  This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world. 

Job Description

The Quality Assurance Support Specialist is charged with technical responsibilities, while monitoring and assessing the calls executed by Benefit Counselors/Enrollers through the Benefit Support Call Center (BSC). This role is in support of the Counselor Success and Quality Assurance Team.

This is a Seasonal Contract Role through 12/12/2025.

Role and Responsibilities

• Monitor live and recorded calls within the Benefit Support Center for standards of quality and completion, per company guidelines and client expectation
• Assist with scorecard system builds and implementation
• Monitor engagement activity in case trainings and chats
• Monitor adherence to attendance policies and appointment schedule
• Work with a sense of urgency to meets all deadlines with proactive communication

Qualifications and Education Requirements

• Call Center, QA or Sales experience
• Data extraction and analysis experience – ability to build and analyze reports
• High School Diploma or equivalent
• Work from home or remote experience
• Tech savvy; strong knowledge of computer systems, Excel, Google platforms and other systems
• Must be fluent in English and able to demonstrate strong communication skills such as impeccable grammar, spelling and reading skills. Ability to communicate effectively in a professional manner, verbally and in writing
• Bilingual Spanish fluency, highly preferred

Preferred Skills

• Highly PC proficient, able to maneuver multiple devices, systems and screens
• Attention to detail and quality-oriented
• Multi-task oriented
• Licensed or previous exposure and/or interest in Insurance and/or Employee Benefits (Voluntary & Group Plans)
• Ability to remain highly motivated while working independently in a fast-pace environment
• Analytical thinker and problem solver
• Excellent listening and interpersonal skills
• Confident, approachable, and positive attitude
• Excellent oral and written communication skills
• Demonstrates accountability to individual responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)

What We Offer

• All equipment provided: Computer, Monitors, Keyboard, Headset
• Work From Home full-time
• Personalized Coaching and Specialized Training and Development Opportunities
• Rewards & Recognition for Stellar Performance
• Potential for Advancement (Most of our promotions are internal) or Contract Extension
• An opportunity to join a family of motivated leaders and self-starters within a diverse and inclusive culture

Base Pay Range: Up to $21/hr

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the team!