Quality Assurance Supervisor

Job Summary: The QA/QC Supervisor oversees all quality assurance and quality control activities related to structured cabling installations, including copper, fiber optic, and low‑voltage systems. This role ensures that all work meets industry standards (TIA/EIA, BICSI), customer specifications, and internal quality procedures. The supervisor leads field inspections, testing, documentation, and corrective actions while coordinating closely with project managers, field technicians, and clients.

Responsibilities:

• Structured Cabling Quality Oversight — Develop and enforce QA/QC procedures for copper, fiber, and low‑voltage installations.
• Field Inspections — Perform site inspections to verify cable routing, support systems, labeling, terminations, and workmanship.
• Testing & Certification — Oversee copper and fiber testing using Fluke or equivalent certification tools; validate test results and ensure compliance.
• Standards Compliance — Ensure installations meet TIA/EIA standards, BICSI best practices, NEC requirements, and project specifications.
• Documentation Control — Maintain accurate as‑built drawings, test result files, punch lists, and quality logs.
• Team Leadership — Train and supervise technicians on proper installation methods, testing procedures, and quality expectations.
• Material & Equipment Verification — Inspect incoming cable, connectivity hardware, racks, and pathways for compliance with project requirements.
• Issue Resolution — Identify deficiencies, issue NCRs, track corrective actions, and verify rework completion.
• Client & Contractor Coordination — Communicate quality findings with project managers, general contractors, and clients; support project closeout.
• Safety & Pathway Compliance — Ensure cable pathways, penetrations, and firestopping meet code and manufacturer requirements.

Supervisor Duties:

In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.   

Required Qualifications:

• Technical degree or equivalent experience in low‑voltage cabling, telecommunications, or electrical systems.
• 3+ years of structured cabling or low‑voltage installation experience, with at least 1–2 years in a QA/QC or supervisory role.
• BICSI Installer/Technician, BICSI RCDD (preferred), Fluke certification experience.
• Strong knowledge of copper/fiber installation, termination, testing, labeling, and documentation.
• Strong communication, leadership, problem‑solving, and attention to detail.

Preferred Qualifications:

• Fiber Optic experience with fusion splicing, OTDR testing, and fiber troubleshooting.
• Construction coordination experience and familiarity with construction sequencing, permitting, and coordination with other trades.
• Experience with cabling certification software, project management platforms, and digital QA/QC reporting tools

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. 

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment 

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. 

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate 

Additional Information:

• Working Hours: This position generally works Monday - Friday, overtime and on call when necessary
• Benefits:
  • Medical 
  • Dental 
  • Vision 
  • Flexible Spending Accounts 
  • 401K w/ company match 
  • Life/AD&D/LTD 
  • Paid Vacation/Sick/Holidays 
  • Employee Assistance Program 
  • Pet Insurance  

Equal Employment Opportunity Statement
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at [email protected]. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.