Quality Assurance Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for quality assessment on calls made and claims investigated within the Section 37C Superfund environment and is individually  accountable for achieving results through own efforts.

Key Result Areas:

Improvement/Innovation

• Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.

Quality Management System

• Contribute to the identification and evaluation of current policies and business processes that are in the scope of the quality management system (QMS); contribute to the design of the QMS; provide specialist quality management input to the drafting of new policies and procedures and the design of business processes; contribute to the quantification of the costs and business benefits of change.

Quality Assurance Testing Design

• Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development.

Operational Compliance

• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Quality Assurance Testing

• Select the appropriate complex tests or tests from a specified range and carry out using specialized methods and equipment; validate and interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance or suitability.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Organizational Capability Building

• Provide coaching to team members to develop their skills.

Data Collection and Analysis

• Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Qualifications, Skills and Experience Required:

Relevant Degree OR Advance Diploma required (NQF7)

Min 2 years experience in this role as a Quality Assessor & Coach

Skills

Accountability, Coaching, Date Analysis, Quality Assurance (QA), Quality Assurance Testing, Quality Management Systems (QMS), Stakeholder Management

Competencies

Communicates EffectivelyCourageDirects WorkEnsures AccountabilityInstills TrustManages ComplexityOptimizes Work ProcessesTech Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent: Business Management (Required)

Closing Date

14 May 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!