Quality Assurance Specialist

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

Hims & Hers Health, Inc. (“Hims & Hers”) is a multi-specialty telehealth platform transforming the way people access quality healthcare. We connect patients to licensed medical providers and trusted pharmacies to deliver safe, personalized treatment directly to their door. Our mission is to make healthcare more accessible, affordable, and patient-centered—because everyone deserves to look and feel their best.

The Quality Assurance Specialist supports the Hims & Hers Quality team by building and maintaining data-driven quality performance systems that ensure our compounding and fulfillment operations consistently meet internal standards and regulatory requirements.

This role is responsible for monitoring, analyzing, and reporting key quality metrics and KPIs related to RCAs,CAPA, deviations, supplier quality, product release, environmental monitoring, and compliance performance. The QA Specialist acts as the bridge between data and action — transforming quality insights into measurable improvements that enhance safety, compliance, and operational efficiency.

• Develop & Maintain Quality Metrics: Create, track, and report on key performance indicators (KPIs) related to quality system effectiveness, including CAPA cycle time, audit findings, deviation trends, and complaint resolution rates.

• Data Analysis & Reporting: Aggregate and analyze quality data from multiple systems to identify trends, process gaps, and improvement opportunities.

• Continuous Improvement: Partner with QA leadership and Operations to implement corrective and preventive actions (CAPAs) based on metric trends and root cause analysis.

• Regulatory Alignment: Ensure KPI programs are aligned with cGMP, BOF, and USP <795>, <797>, <800> standards, supporting inspection readiness and ongoing compliance.

• Dashboard Management: Design and maintain dashboards and scorecards that visualize key quality metrics for leadership review and internal audits.

• Process Optimization: Work cross-functionally to standardize data collection, streamline reporting workflows, and automate metrics tracking where feasible.

• Audit & Inspection Support: Provide metric summaries and trend data to support internal, external, and regulatory audits.
  Training & Engagement: Support training initiatives to ensure teams understand quality KPIs, expectations, and improvement targets.

• Education:

  • Bachelor’s degree in Quality Assurance, Data Analytics, Engineering, Life Sciences, or a related field required.
    

• Experience:

  • 3+ years in pharmaceutical, compounding, medical device, or regulated healthcare environments.

  • Strong understanding of Quality Management Systems (QMS) and cGMP compliance.

  • Experience analyzing and visualizing data using Excel, Power BI, Tableau, or similar platforms.

  • Familiarity with USP <795>, <797>, <800>, 21 CFR Part 211, and Good Documentation Practices (GDP).
    

• Skills:

  • Strong analytical, organizational, and problem-solving skills.

  • Excellent attention to detail and ability to interpret complex datasets.

  • Proficient in data visualization and KPI reporting.

  • Strong communication and presentation abilities across departments.

  • Experience with ERP and QMS software (e.g., NetSuite, MasterControl, TrackWise, Veeva).

• Data-driven quality mindset

• Continuous improvement & root cause thinking

• Cross-functional collaboration

• Accountability & follow-through

• Strong communication and documentation discipline

At Hims & Hers, we are redefining how healthcare is delivered — and quality is the foundation of that mission. As a QA Specialist focused on Metrics and KPIs, you’ll play a crucial role in ensuring every decision, process, and product meets the highest standards of safety and excellence.

We offer competitive compensation, comprehensive benefits, and the opportunity to grow within a company that values transparency, innovation, and patient well-being.

Hims & Hers is an Equal Opportunity Employer committed to providing a diverse and inclusive workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.