Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized?
The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.
Centro Benefits Research is seeking a dedicated candidate to join our Quality Excellence Team. Our culture emphasizes collaboration, kindness, hard work, and a commitment to personal and professional growth. As a member of the Quality Excellence Team, you’ll have the opportunity to contribute to a motivated and fast-growing company that values excellence and innovation in its processes.
Quality Assurance Specialist -
Quality Assurance Specialist Responsibilities:
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Assess current and proposed ancillary insurance marketing presentations submitted by peers to determine accuracy in plan designs, rates, financials and formatting.
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Record and report results of quality assessments, including any discrepancies and areas for improvement.
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Work closely with other departments (Ex. Training and Development & Benefit and Marketing Analyst Team) to address quality issues.
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Works closely with Benefit and Marketing team leads to understand individual broker requirements
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Keep accurate and organized records of peer reviews, ensuring traceability and adherence to review processes.
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Generate score cards on quality performance and trends for management review.
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Analyze the peer review process and outcomes to identify areas for improvement.
A Successful Candidate Will:
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Be intuitive and proactive. Possess a growth mindset, taking initiative to identify and resolve quality issues.
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Achieve high productivity levels while managing multiple projects in a fast-paced, remote environment
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Demonstrate industry knowledge. Have a minimum of two years of experience in quality assurance within the group health/life insurance sector.
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Proficient in Excel and familiar with QA tools and methodologies.
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Experience with D365 or other related CRM
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Exhibit attention to detail. Leverage strong organizational skills to ensure thoroughness and accuracy in quality assessments.
The typical base pay range for this role nationwide is $26 to $28 per hour.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
Thank you for your interest in joining the team!
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What We Do
We bring exceptional benefits and insurance technical knowledge, access to aggregate plan data, extensive but focused research and analysis of every benefit plan we advise on. In addition, our clients can expect seamless process execution. The result? We’re able to support benefits brokers and consultants in their ability to raise the bar on the service they deliver to their clients.
