Quality Assurance Specialist - Global Transaction Monitoring

Job Description
Quality Assurance Specialist - Global Transaction Monitoring
Netherlands
Shared Services
Permanent
Monday to Friday
Hybrid
CSC is a dynamic, international, and growth-oriented company. We provide outstanding opportunities for your professional and personal development through our local and global offices. The anti-money laundering (AML) and counter-terrorist financing (CTF) compliance landscape is gaining significant importance across the corporate and trust services sectors. We see a growing need for talent with high-level skills in risk analysis, know your client (KYC), and client due diligence-coupled with strong communication and sound judgment capabilities.
The Role:
The Quality Assurance (QA) Specialist Global Transaction Monitoring (TM) leads the independent QA function for critical TM and AML processes in the first line of defense. This role designs and executes risk-based testing, drives remediation, provides training, creates procedures, works on control improvements, and delivers timely insights to senior leadership. The QA Specialist partners closely with Global TM and KYCS teams to uphold quality standards, strengthen operational effectiveness, and ensure regulatory compliance across jurisdictions.
Key Responsibilities:

• Lead the independent control and quality testing function for key TM processes; define scope, methodology, and sampling.
• Execute risk-based QA reviews, produce clear reports of testing outcomes, and track remediation through to closure.
• Ensure management implements control fixes; maintain an auditable log of issues, owners, target dates, and status.
• Provide regular feedback sessions and readouts to management and senior management on findings and trends.
• Collaborate on the design and implementation of TM policies, procedures, work instructions, and SOP updates based on QA outcomes.
• Design, maintain, and automate Management Information (MI) dashboards to monitor Service Delivery Standards (SDS), adherence, and quality KPIs.
• Analyze QA trends, identify root causes of recurring errors, and drive corrective and preventive actions.
• Design and deliver training materials and targeted coaching informed by QA findings.
• Ensure accurate classification of risk ratings and adherence to applicable regulatory standards (e.g., AML, FATF, OFAC, EU AMLD, local laws).
• Partner with KYCS on onboarding, periodic reviews, screening, and client outreach to embed QA insights in first-line processes.
• Prepare for and support internal audit, external audit, and regulatory examinations for TM-related activities.
• Continuously improve QA methodology, sampling, and tooling; champion data-driven quality and control culture.

Qualifications & Experience:

• 3-6 years of relevant domain/functional experience, including 2+ years in risk & compliance audit or quality assurance.
• Strong understanding of AML, KYC, due diligence, remediation processes, and corporate regulatory obligations in multiple jurisdictions.
• Hands-on experience in transaction monitoring processes, QA/testing methodologies, and issue remediation.
• Proficiency with MS Office (Excel, PowerPoint, Word) and familiarity with data analysis/visualization tools (e.g., Power BI).
• Exceptional analytical, communication, and stakeholder management skills; able to influence without authority.
• Strong judgment, attention to detail, and ability to work across time zones in a fast-paced global environment.

Preferred Qualifications:

• A Bachelor's or master's degree in law, finance, or a related field is preferred.
• Strong knowledge of laws, regulations, and industry standards related to financial and economic crime in the Netherlands.
• Experience building or scaling a QA function for AML/TM in a global organization.
• Familiarity with EU AML Directives, Dutch WTT and Wwft, OFAC sanctions, and FATF Recommendations.

Core Competencies:

• Risk-based thinking and control orientation
• Data literacy and MI storytelling
• Process excellence and continuous improvement
• Stakeholder engagement and influencing
• People leadership and coaching
• Integrity, confidentiality, and professional skepticism

About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.