QUALITY ASSURANCE - SERVICENOW

Posted Yesterday
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Hiring Remotely in USA
Remote
Senior level
Fintech • Information Technology • Software • Consulting
The Role
Plans, designs, and executes functional, regression, integration, UAT, and end-to-end testing for ServiceNow and Salesforce platforms. Validates business requirements, tracks defects, tests workflows and integrations, collaborates with technical and business teams, and supports test automation initiatives.
Summary Generated by Built In

This is a remote position.

The Quality Assurance Analyst will be responsible for planning, designing, and executing test activities across enterprise platforms including ServiceNow. The role ensures that business requirements are validated through structured testing processes, defects are properly tracked, and product quality is consistently maintained.
​

Key Responsibilities

  • Design and execute test plans, test cases, and test scenarios for ServiceNow applications.
  • Perform functional, regression, integration, and user acceptance testing (UAT).
  • Identify, document, and track defects through resolution.
  • Validate business requirements against system implementations.
  • Collaborate with developers, business analysts, and product teams to resolve issues.
  • Support test automation initiatives where applicable.
  • Conduct end-to-end testing of workflows, configurations, and integrations.

Required Qualifications

  • 5-8 years of experience in software testing or quality assurance roles.
  • Strong hands-on experience testing ServiceNow and/or Salesforce platforms.
  • Solid understanding of QA methodologies and software development lifecycle (SDLC).
  • Experience working in Agile environments.

Technical & Functional Skills

  • Manual testing (functional, regression, integration, UAT)
  • Test case design and execution
  • Defect tracking and reporting
  • ServiceNow testing (workflows, modules, configurations)
  • Salesforce testing (CRM workflows, Lightning, Apex-driven processes)
  • API testing (tools like Postman)

Skills Required

  • 5-8 years of experience in software testing or quality assurance roles
  • Hands-on experience testing ServiceNow and/or Salesforce platforms
  • Understanding of QA methodologies and software development lifecycle
  • Experience working in Agile environments
  • Manual testing experience, including functional, regression, integration, and UAT testing
  • Test case design and execution experience
  • Defect tracking and reporting experience
  • ServiceNow testing experience with workflows, modules, and configurations
  • Salesforce testing experience with CRM workflows, Lightning, and Apex-driven processes
  • API testing experience using tools such as Postman
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The Company
3 Employees

What We Do

Black Financial Consulting Group (BFCG) is an execution-first technology consulting and delivery firm with offices in New York, Toronto, and Lagos, Nigeria. It helps organizations build, modernize, and scale digital products, enterprise platforms, cloud infrastructure, and AI solutions for regulated, high-stakes industries. Its four core service lines are New Product Development, Enterprise Software Solutions, Banking & Payments, and Cloud, AI & Infrastructure, serving Financial Services, FinTech, Healthcare, Telecom, Retail, Insurance, Energy, and Digital Assets & Blockchain clients, with proprietary products including KomKom Wallet and ISO 20022 transformation tools.

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