Quality Assurance & Risk Oversight Specialist

Get to know our Team:

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. We are focused on promoting and developing healthy saving and investment practices across generations.

Get to know the Role:

We are living in exciting times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one.  We want to build a digital bank with the right foundation - using data, technology, and trust to solve problems and serve customers.

We’re looking for a Quality Assurance & Risk Oversight (QARO) Specialist. He/she will support the Head, QARO in ensuring operating effectiveness and design effectiveness of the key controls to mitigate KYC, ML, TF and Sanctions risks. He/she will help to run the QA program and assist in its effective implementation. Additionally, the candidate should be able to assist in analyzing the Quality Assurance processes and workflow to identify automation opportunities with tangible efficiency impact. Additionally, he/she needs to be comfortable engaging peers and Management, possess an innate desire to continuously raise the bar and be persistent in spearheading innovation when implementing the QA program. 

The day-to-day activities:

• Assist in executing the QA program, which will encompass monitoring and testing reviews on financial crime, bank operations and customer support.
• Plan and timely execute the on-going monitoring reviews including report preparation
• Possess technical skills in Python, SQL, VBA to assist in designing possible automation of the Quality Assurance processes
• Maintain up-to-date knowledge and good understanding of industry trends and regulatory changes; leverage on data analytics and be a step ahead in spotting emerging risks so as to future-proof the bank against AML and Sanctions risks
• Engage peers and stakeholders to identify QA process improvement opportunities

The must haves:

• Experienced and passionate risk, controls and assurance expert in the financial services sector, with know-how in monitoring and assurance testing work
• Experience in designing and implementing Quality Assurance process design with a high level of automation through ML/AI solutions; Background in SQL, Python (coding), VBA is necessary
• Strong ability to use either Microsoft Excel or Google Sheets to analyze by creating pivot tables, review data sets, implement complex searches, and provide analytical recommendations based on the information gathered.
• Prior exposure to bank processes would be beneficial
• Familiarity with Retail/Corporates/Small & Medium Enterprises segments, Lending Business/ Credit Operations is preferred
• Knowledge of MAS regulations on AML/CFT/Sanctions would be advantageous
• Ability to identify process improvements, and partner with product and engineering teams to transform business ideas into technology solution
• Builder mindset, proactive, can-do attitude; able to work effectively with internal and external stakeholders
• Good analytical and problem solving skills
• Possess strong execution skills and the ability to react to change who can work and thrive well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment
• Strong communication and negotiation skills to exercise influence and convince stakeholders to accept or adopt new ideas, practices and approaches
• Fresh graduates with basic coding capabilities and prior bank internship experience may apply