Quality Assurance Project Executive - Channel Performance

Make Your Mark at Ipsos

Are you highly organised with a passion for quality and attention to detail? Do you enjoy working collaboratively to solve problems, improve processes and deliver exceptional client outcomes? Are you looking for an opportunity to develop your career within a fast-paced, market-leading business? If so, we'd love to hear from you.

About the Role

Channel Performance delivers mystery shopping and performance measurement programmes that help clients understand customer experiences, identify opportunities and improve performance. As a QA Project Executive, you will play a fundamental role in the success of our Mystery Shopping business, ensuring the highest quality standards are achieved across our validation and quality assurance processes.

Working closely with our Client Success, Project Management and Operations teams, you will act as the key link between functions, ensuring validation resources are effectively deployed, project deadlines are met and all survey data meets Ipsos quality standards before being delivered to clients.

This is a varied role where you'll monitor quality metrics and KPIs, provide coaching and support to validation teams, contribute to operational planning discussions and identify opportunities to improve processes, efficiency and automation. Your work will directly contribute to client satisfaction, business performance and Ipsos' reputation as a leading mystery shopping provider.

We are ideally looking for someone to be based in the St Albans office.  

About You
 

Essential Skills

• Excellent written and verbal communication skills with strong proofreading capabilities.
• Strong organisational and planning skills, with the ability to manage competing priorities and deadlines.
• High attention to detail, with experience of checking data and proofreading documents for accuracy.
• Commercial awareness, including an understanding of project budgets or financial tracking.
• Ability to train, coach and provide constructive feedback to improve performance.
• Strong problem-solving skills and ability to manage issues through to resolution.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Outlook and Word.
• Experience learning and adapting to new systems and technologies quickly.
   

Desirable Skills

• Experience in market research, mystery shopping, audit research or a related project delivery environment.
• Experience supporting or coordinating projects involving multiple stakeholders or suppliers.
• Familiarity with digital data collection, validation or reporting processes.
• Interest in developing a career in quality assurance management and/or mystery shopping.
• Confidence using AI tools responsibly to improve day-to-day productivity, quality or ways of working.
   

Behaviours

• Analytical thinking and excellent attention to detail.
• Resilience, flexibility and agility when priorities change.
• Creative, solution-focused problem solving.
• Motivation, accountability and ownership of outcomes.
• Empathy, active listening and effective communication.
• Curiosity and commitment to continuous improvement.
• Service orientation and client-first mindset.
• Collaborative approach, building effective relationships across multiple teams.
• Ability to make sound decisions under pressure whilst maintaining high standards.
   

Benefits

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process.

Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!

About UsIpsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work! About the Team

The Channel Performance Service Line is home to the largest mystery shopping agency in the world.  We complete over one million shops every year in 100+ countries across all industry segments and organization sizes.  We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services.  Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers.  We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.