Quality Assurance Operations Specialist

Join the power movement as a Quality Assurance Operations Specialist

This position supports the daily execution of core QA processes, including NCRs, DCRM, RCCAs, and inspection data management, while validating system changes in Odoo, Manufacturer, and M-files. Beyond system management, this role acts as a key trainer for engineers and technicians, spearheading continuous improvements to maximize tool usability and efficiency.

What you'll do:

Quality Process & Document Development

• Standardization: Author and standardize quality documentation to align with ISO frameworks and SPARC requirements
• Usability: Focus on improving the accessibility and structure of shop-floor instructions to reduce human error
• Document Control Support: Serve as the high-level administrator for Document Control, supporting the QA team with complex workflows
• Vendor Requirements: Support standardizing quality requirements for external technical documentation to ensure consistency for the Intersquad team
 

Cross-Functional Integration

• Engineering Liaison: Act as a bridge between Engineering and Production/SASY, ensuring engineering intent is translated into executable, controlled procedures
• Root Cause Support: Provide structured analysis (5-Why, Fishbone) support for root cause investigations (RCCA)
• Feedback Integration: Create a formal process to ensure that insights from RCCA and NCR investigations are used to update training curricula and shop-floor work instructions
• Backfill Capability: Maintain enough cross-functional knowledge to backfill other specialist roles (like Intersquad, Documents or Records) as needed
 

Training & Competency Framework

• Curriculum Design: Translate technical procedures into deliverable training modules for both Quality and other departments
• Metrics: Establish effectiveness metrics (knowledge checks/competency tracking) rather than just tracking completion
• Onboarding: Support the technical onboarding of new staff to ensure immediate alignment with quality standards
 

Digital Infrastructure & Tooling

• Validation: Assist in developing software validation and testing plans (DEV/ Sandbox/ UAT) for ERP quality-related modules, M-Files, etc.
• Access & Audit: Manage user roles, access control, and audit trail verifications to ensure data integrity
• Process Automation: Proactively identify opportunities to automate manual quality workflows to reduce "friction"
• Change Management: Support rigorous configuration control and system change management records in collaboration with System Engineering
• Performance Dashboards: Design and maintain digital dashboards (e.g., in Tableau) to provide real-time visibility into process status and training compliance
 

Quality Governance (Internal Auditing)

• Program Creation: Design periodic auditing programs to ensure accountability in documentation and standards adherence
• Culture Building: Foster a culture of introspection and "external audit readiness" across the cross-functional teams
• Risk Management: Surface unaddressed risks for quality management to act upon before they impact the SPARC schedule
• Closing the Loop: Ensure that every audit finding is linked to a corrective action or a process improvement project to drive tangible changes

What we're looking for:

• Bachelor’s degree in a technical or business field preferred, though 5+ years of directly relevant professional experience may substitute for the formal education requirement
• Minimum 2–3 years of experience in Quality Management Systems (QMS) development or Process Architecture
• Demonstrated experience in managing Non-Conformance (NCR) and Root Cause Corrective Action (RCCA) workflows
• Experience in testing and launching new software tools, including creating step-by-step user testing plans to ensure systems work correctly before they are released to the team
• Proven ability to author and standardize technical quality documentation aligned with ISO frameworks
• Exceptional ability to serve as a bridge between Engineering and Production teams to translate technical intent into executable procedures
• Proven ability to work independently and in a team environment, in technical, engineering, and information technology groups
• Excellent customer service and training skills with an innate desire to achieve results
• Proficiency in foundational quality assurance concepts, such as internal auditing, document management, Nonconformance management, Root Cause and Corrective Action, etc.
• Exceptional proficiency in Microsoft Office and Adobe Acrobat for advanced document manipulation
• Advanced proficiency in Atlassian tools (Jira, Confluence) for workflow management
• Experience in testing and launching new software tools, including creating step-by-step user testing plans to ensure systems work correctly before they are released to the team

Bonus points for:

• Experience in building and leading Internal Auditing programs to drive accountability and risk management
• Background in Training Curriculum Design, including creating effectiveness metrics and competency-based tracking
• Familiarity with construction projects or similar complex energy/ engineering projects
• Regulatory experience with QMS standards, such as Energy, Aerospace, Medical, Automotive, etc.
• Knowledge of basic systems requirements for M-Files administration
• Expertise in Root Cause Analysis methodologies (e.g., 5-Why, Fishbone)
• Ability to identify and implement process automation opportunities to reduce operational "friction"

Must-have requirements:

Perform activities such as typing, standing, or sitting for extended periods of time
Willingness to travel or work required nights/weekends/on-call occasionally
Work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics