The Role
Own and improve REFY’s Quality Management System across product development, production, launch, and post-market activities. Lead incoming goods inspections, product and packaging standards, quality approvals, supplier quality management, audits, deviations, CAPAs, investigations, root cause analysis, documentation, and continuous improvement. Partner with Product Development, Packaging, Supply Chain, Operations, and suppliers to ensure cosmetic products meet quality, safety, performance, GMP, and applicable regulatory standards.
Summary Generated by Built In
At REFY, we’re redefining beauty through innovation, simplicity, and uncompromising quality.
As Quality Assurance Manager, you’ll play a critical role in embedding quality throughout the
full product lifecycle — from early-stage NPD risk assessments and development through to
production, launch, and post-market quality management.
Reporting to the Senior Regulatory & Technical Manager, you’ll collaborate cross-functionally
with Product Development, Packaging, Supply Chain, Operations, and global suppliers to ensure
products consistently meet REFY’s quality, safety, performance, and aesthetic standards. You’ll
lead the development of scalable quality systems, drive continuous improvement initiatives, and
establish robust processes that support business growth while maintaining best-in-class product
quality.
As Quality Assurance Manager, you’ll play a critical role in embedding quality throughout the
full product lifecycle — from early-stage NPD risk assessments and development through to
production, launch, and post-market quality management.
Reporting to the Senior Regulatory & Technical Manager, you’ll collaborate cross-functionally
with Product Development, Packaging, Supply Chain, Operations, and global suppliers to ensure
products consistently meet REFY’s quality, safety, performance, and aesthetic standards. You’ll
lead the development of scalable quality systems, drive continuous improvement initiatives, and
establish robust processes that support business growth while maintaining best-in-class product
quality.
KEY RESPONSIBILITIES
- Own and continuously improve REFY’s Quality Management System (QMS), ensuring
- robust and scalable quality processes.
- Own incoming goods quality control, including AQL reviews, inspections and ensuring products meet approved standards.
- Establish and maintain product and packaging quality standards, including specifications, tolerances, reference samples and range boards.
- Own product quality approvals, including PPS reviews, production samples and quality sign-off against approved standards.
- Embed quality throughout NPD, identifying risks and providing quality input from concept through production and launch.
- Manage supplier quality performance, including audits, quality issues, deviations, CAPAs and continuous improvement.
- Lead quality investigations, identifying trends, conducting Root Cause Analysis (RCA) and ensuring effective corrective actions are implemented.
- Maintain quality documentation and compliance, including SOPs, work instructions and specifications in line with GMP and applicable quality standards.
- Monitor ongoing product quality through warehouse, retained sample and production
assessments. - Act as a key quality authority across REFY, influencing decisions, collaborating cross-
functionally and promoting a quality-first culture.
SKILLS, KNOWLEDGE AND EXPERIENCE
- Bachelor's degree in a scientific, engineering or related discipline.
- 6+ year's experience in Quality Assurance or Quality Management within Cosmetics, FMCG, Pharmaceutical, Medical Device or other regulated industries.
- Strong knowledge of Good Manufacturing Practice (GMP), ISO 22716 and ISO 9001; familiarity with FDA/OTC requirements is advantageous.
- Strong analytical, problem-solving and root cause investigation skills, with a hands-on approach to product quality assessment and decision-making.
- Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and embed a quality-first culture across the
organisation.
OUR PERKS
- 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5)
- Extra Holidays: Option to buy up to 5 additional days.
- Sabbatical Leave: Take up to 3 months off after 4 years of service.
- Community First Day: A day to support a cause you love.
- Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- EV Scheme: Drive electric with salary sacrifice options.
- Financial Coaching: Guidance to boost your money mindset.
- Flexible Religious Holidays: Flexibility to honour days that matter to you.
- Flexible Working: Flexi start and finish times with the option to work one day per week from home.
- REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches!
- Regular Social Events: Team-Building days and seasonal parties.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
About
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.Community First: We prioritise community and collaboration. Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Skills Required
- Bachelor’s degree in a scientific, engineering, or related discipline
- 6+ years of experience in Quality Assurance or Quality Management
- Experience within cosmetics, FMCG, pharmaceutical, medical device, or another regulated industry
- Strong knowledge of Good Manufacturing Practice (GMP)
- Strong knowledge of ISO 22716
- Strong knowledge of ISO 9001
- Familiarity with FDA/OTC requirements
- Strong analytical, problem-solving, and root cause investigation skills
- Excellent communication and stakeholder management skills
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The Company
What We Do
REFY is a beauty brand launched in November 2020 by Jess Hunt and Jenna Meek. It creates innovative, versatile, vegan, cruelty-free and fragrance-free products designed to simplify beauty routines, solve everyday problems and help customers embrace their natural beauty. Its adaptable, buildable collections are sold through an expanding retail presence in the UK and internationally, including Selfridges and other leading retailers.
