Quality Assurance Manager, London

The QA Manager will play a critical role in ensuring the quality of applications delivered to Lab49 clients. Working on a large-scale commercial banking transformation programme, you will define and drive the quality strategy, operating model, and roadmap, partnering with cross-functional teams and client stakeholders to deliver high-quality software solutions that meet business objectives and support the demands of a regulated financial services environment.

Working in a collaborative and innovative project environment, with direct client-facing interactions, you will lead quality assurance initiatives, establish quality frameworks and governance, and help shape the long-term quality engineering approach across multiple delivery teams.

Key Responsibilities:

Define and drive the overall QA strategy, operating model, and roadmap across a large-scale commercial banking transformation programme.
Establish quality governance, standards, metrics, and reporting frameworks to ensure consistent quality outcomes across delivery teams.
Lead and mentor QA engineers, fostering a culture of quality, continuous improvement, and accountability.
Partner with client stakeholders, leadership, product owners, and engineering teams to align quality objectives with business priorities and delivery goals.
Drive the adoption of consistent quality engineering practices, including test automation, continuous testing, and shift-left approaches.
Identify and manage quality, delivery, and operational risks, providing recommendations and mitigation strategies to stakeholders.
Oversee testing approaches across applications and platforms, ensuring appropriate coverage and support for business-critical solutions.
Actively contribute to improving software quality and delivery effectiveness across client engagements.

Required Skills and Experience:

7-15 years of experience in Quality Assurance, Software Testing, or Quality Engineering roles.
Demonstrated experience leading QA teams and driving quality initiatives within complex software delivery organisations.
Experience defining and implementing QA strategies, operating models, or quality transformation initiatives.
Proven ability to influence senior stakeholders and work effectively across business and technology teams.
Strong understanding of quality engineering and test automation practices, including exposure to tools such as Selenium, Playwright, Cucumber, Perfecto, or similar technologies.
Experience defining testing strategies, quality processes, and governance frameworks across large-scale programmes or projects.
Strong understanding of Agile software delivery methodologies and modern software development practices.
Experience within financial services environments is advantageous; exposure to commercial banking or other regulated industries is a plus.

Why us

Join a team of experts pushing the boundaries of financial services products.

At LAB49, you'll have the opportunity to work on cutting-edge projects, collaborate with industry leaders, and accelerate your career growth in a dynamic environment. More importantly, you'll play a key role in shaping quality practices and ensuring successful delivery for a strategic commercial banking engagement serving a high-profile financial institution.

Our philosophy is to always prioritize candidates able to take responsibility and drive execution, while also recognizing that great leadership and collaboration are essential to success. You'll work alongside experienced professionals in a supportive environment that encourages growth, innovation, and continuous learning.